Incidents | Theoria Medical Incidents reported on status page for Theoria Medical https://status.theoriamedical.com/ en CHATEasy WEB recovered https://status.theoriamedical.com/ Fri, 05 Sep 2025 13:45:09 +0000 https://status.theoriamedical.com/#839162d7e00da9e2b838d6e959d5bfaa24e68903cdb13502236602bd88ced851 CHATEasy WEB recovered CHATEasy API recovered https://status.theoriamedical.com/ Fri, 05 Sep 2025 13:11:56 +0000 https://status.theoriamedical.com/#863760c3721f8c2d5ac9e51e651ec8102a7af71f8b9a051359a79c35d61405e6 CHATEasy API recovered CHATEasy APP recovered https://status.theoriamedical.com/ Fri, 05 Sep 2025 13:08:55 +0000 https://status.theoriamedical.com/#6cc9981644d2a05e6fc8cdf53716423a37aed87a1184648d7b8e86425dd0a5b6 CHATEasy APP recovered CHATEasy WEB went down https://status.theoriamedical.com/ Fri, 05 Sep 2025 12:39:09 +0000 https://status.theoriamedical.com/#839162d7e00da9e2b838d6e959d5bfaa24e68903cdb13502236602bd88ced851 CHATEasy WEB went down CHATEasy APP went down https://status.theoriamedical.com/ Fri, 05 Sep 2025 12:35:57 +0000 https://status.theoriamedical.com/#6cc9981644d2a05e6fc8cdf53716423a37aed87a1184648d7b8e86425dd0a5b6 CHATEasy APP went down CHATEasy API went down https://status.theoriamedical.com/ Fri, 05 Sep 2025 12:32:55 +0000 https://status.theoriamedical.com/#863760c3721f8c2d5ac9e51e651ec8102a7af71f8b9a051359a79c35d61405e6 CHATEasy API went down ChartEasy Deployment v1.8.27 https://status.theoriamedical.com/incident/718075 Thu, 04 Sep 2025 05:30:27 -0000 https://status.theoriamedical.com/incident/718075#9f3ad8ac1ab0f103f2bd65220ad1715d045a4af657382d7473a82e4ab40e46bb Maintenance completed ChartEasy Deployment v1.8.27 https://status.theoriamedical.com/incident/718075 Thu, 04 Sep 2025 05:30:27 -0000 https://status.theoriamedical.com/incident/718075#9f3ad8ac1ab0f103f2bd65220ad1715d045a4af657382d7473a82e4ab40e46bb Maintenance completed ChartEasy WEB recovered https://status.theoriamedical.com/ Thu, 04 Sep 2025 05:08:04 +0000 https://status.theoriamedical.com/#2e4440780b1fcc2cc42f63000e004c84a41bde792239046cdd5af670a31534b5 ChartEasy WEB recovered ChartEasy WEB went down https://status.theoriamedical.com/ Thu, 04 Sep 2025 05:03:29 +0000 https://status.theoriamedical.com/#2e4440780b1fcc2cc42f63000e004c84a41bde792239046cdd5af670a31534b5 ChartEasy WEB went down ChartEasy Deployment v1.8.27 https://status.theoriamedical.com/incident/718075 Thu, 04 Sep 2025 05:00:27 -0000 https://status.theoriamedical.com/incident/718075#97388f2c3fb36f0b43194f1495afaf9dde3b6f052595263473d91945a07d58b4 https://theoriamedical.atlassian.net/browse/COM-237 https://theoriamedical.atlassian.net/browse/PDD-750 https://theoriamedical.atlassian.net/browse/PDD-602 https://theoriamedical.atlassian.net/browse/COM-440 ChartEasy Deployment v1.8.27 https://status.theoriamedical.com/incident/718075 Thu, 04 Sep 2025 05:00:27 -0000 https://status.theoriamedical.com/incident/718075#97388f2c3fb36f0b43194f1495afaf9dde3b6f052595263473d91945a07d58b4 https://theoriamedical.atlassian.net/browse/COM-237 https://theoriamedical.atlassian.net/browse/PDD-750 https://theoriamedical.atlassian.net/browse/PDD-602 https://theoriamedical.atlassian.net/browse/COM-440 ChartEasy Deployment v1.8.26 https://status.theoriamedical.com/incident/716228 Mon, 01 Sep 2025 07:00:44 -0000 https://status.theoriamedical.com/incident/716228#e6a1d84c4aebf282bf6810632cd9d6245f829211449388608c7353d8a01f6343 Maintenance completed ChartEasy Deployment v1.8.26 https://status.theoriamedical.com/incident/716228 Mon, 01 Sep 2025 07:00:44 -0000 https://status.theoriamedical.com/incident/716228#e6a1d84c4aebf282bf6810632cd9d6245f829211449388608c7353d8a01f6343 Maintenance completed ChartEasy Deployment v1.8.26 https://status.theoriamedical.com/incident/716228 Mon, 01 Sep 2025 06:30:44 -0000 https://status.theoriamedical.com/incident/716228#a7e4e71f0879300efb9fec56a37d0a1e2d4bb32e7978718354dc7ac79d4f0813 https://theoriamedical.atlassian.net/projects/PDD/versions/13875/tab/release-report-all-issues ChartEasy Deployment v1.8.26 https://status.theoriamedical.com/incident/716228 Mon, 01 Sep 2025 06:30:44 -0000 https://status.theoriamedical.com/incident/716228#a7e4e71f0879300efb9fec56a37d0a1e2d4bb32e7978718354dc7ac79d4f0813 https://theoriamedical.atlassian.net/projects/PDD/versions/13875/tab/release-report-all-issues Theoria Institute recovered https://status.theoriamedical.com/ Sun, 31 Aug 2025 03:35:27 +0000 https://status.theoriamedical.com/#05fe91595e28312b8485e4373043b75a48464d2032df7f02c764fb70381f81e4 Theoria Institute recovered Theoria Institute went down https://status.theoriamedical.com/ Sun, 31 Aug 2025 03:15:27 +0000 https://status.theoriamedical.com/#05fe91595e28312b8485e4373043b75a48464d2032df7f02c764fb70381f81e4 Theoria Institute went down ChartEasy v1.8.24 Deployment https://status.theoriamedical.com/incident/715229 Sat, 30 Aug 2025 06:45:36 -0000 https://status.theoriamedical.com/incident/715229#bec4e5097617892ba9785c485895d7ab1978ca5703275530c5817e19837b83e5 Maintenance completed ChartEasy v1.8.24 Deployment https://status.theoriamedical.com/incident/715229 Sat, 30 Aug 2025 06:45:36 -0000 https://status.theoriamedical.com/incident/715229#bec4e5097617892ba9785c485895d7ab1978ca5703275530c5817e19837b83e5 Maintenance completed ChartEasy v1.8.24 Deployment https://status.theoriamedical.com/incident/715229 Sat, 30 Aug 2025 06:15:00 -0000 https://status.theoriamedical.com/incident/715229#368a041c666a4a93526215b3880d74796099efe5a3288f734ae8fd73a8071b9d - Create New Telemed - Asynchronous Encounter Type - Update/Remove Existing Telemed Visit Types & Create New Telemed - Asynchronous Visit Type - Prod Issue: Text entered via Dragon dictation is not retained in the "A/P" tab. - Update of CCM Patient Profile fields - Check for Missing CPT Codes in July 2025 Billing - Multi-Provider Assignment Support in CCM Patient's Profile - Automate Manual Audit for CPT Codes G0317 and G0318 - Add BetterStack Heartbeat Monitoring to Scheduled Jobs (per SRE request) - Optimize Jobs List ChartEasy v1.8.24 Deployment https://status.theoriamedical.com/incident/715229 Sat, 30 Aug 2025 06:15:00 -0000 https://status.theoriamedical.com/incident/715229#368a041c666a4a93526215b3880d74796099efe5a3288f734ae8fd73a8071b9d - Create New Telemed - Asynchronous Encounter Type - Update/Remove Existing Telemed Visit Types & Create New Telemed - Asynchronous Visit Type - Prod Issue: Text entered via Dragon dictation is not retained in the "A/P" tab. - Update of CCM Patient Profile fields - Check for Missing CPT Codes in July 2025 Billing - Multi-Provider Assignment Support in CCM Patient's Profile - Automate Manual Audit for CPT Codes G0317 and G0318 - Add BetterStack Heartbeat Monitoring to Scheduled Jobs (per SRE request) - Optimize Jobs List ChartEasy v1.8.23 Deployment https://status.theoriamedical.com/incident/713961 Thu, 28 Aug 2025 07:00:20 -0000 https://status.theoriamedical.com/incident/713961#ecb3c2c948f04e033edf8730fa39826137af453a1176e81230482247738dff5d Maintenance completed ChartEasy v1.8.23 Deployment https://status.theoriamedical.com/incident/713961 Thu, 28 Aug 2025 07:00:20 -0000 https://status.theoriamedical.com/incident/713961#ecb3c2c948f04e033edf8730fa39826137af453a1176e81230482247738dff5d Maintenance completed ChartEasy WEB recovered https://status.theoriamedical.com/ Thu, 28 Aug 2025 06:42:30 +0000 https://status.theoriamedical.com/#46e881038e1140321d28712dccb3c41c1664448cbf47aeed5fab64ab211ec0b1 ChartEasy WEB recovered ChartEasy WEB went down https://status.theoriamedical.com/ Thu, 28 Aug 2025 06:39:31 +0000 https://status.theoriamedical.com/#46e881038e1140321d28712dccb3c41c1664448cbf47aeed5fab64ab211ec0b1 ChartEasy WEB went down ChartEasy v1.8.23 Deployment https://status.theoriamedical.com/incident/713961 Thu, 28 Aug 2025 06:30:00 -0000 https://status.theoriamedical.com/incident/713961#11ba468fa33cfa7520329c681d60df062fb395b075137bc14473a907cd3069b3 - Implement Hexnode Location Job for Provider Check-In/Out - Depression Screening – Error message shown when entering maximum allowed score of 27 - Mismatch in GUIDE Patients status count on Dashboard vs. Actual GUIDE Patient data - Optimize Jobs List - Prevent 'Sync Providers with ERX Job' from Processing Disabled Providers - Fix failed SIU errors caused by unsupported special characters - [WEB][BUG] Regulatory Visits Scheduled to Discharge Patients - eRX Update: Gabapentin Not Recognized as Controlled Substance in IL - Creation of Patient Portal Accounts for all Patients (Admitted and Discharged) ChartEasy v1.8.23 Deployment https://status.theoriamedical.com/incident/713961 Thu, 28 Aug 2025 06:30:00 -0000 https://status.theoriamedical.com/incident/713961#11ba468fa33cfa7520329c681d60df062fb395b075137bc14473a907cd3069b3 - Implement Hexnode Location Job for Provider Check-In/Out - Depression Screening – Error message shown when entering maximum allowed score of 27 - Mismatch in GUIDE Patients status count on Dashboard vs. Actual GUIDE Patient data - Optimize Jobs List - Prevent 'Sync Providers with ERX Job' from Processing Disabled Providers - Fix failed SIU errors caused by unsupported special characters - [WEB][BUG] Regulatory Visits Scheduled to Discharge Patients - eRX Update: Gabapentin Not Recognized as Controlled Substance in IL - Creation of Patient Portal Accounts for all Patients (Admitted and Discharged) ChartEasy Deployment v1.8.22 https://status.theoriamedical.com/incident/712454 Tue, 26 Aug 2025 06:00:30 -0000 https://status.theoriamedical.com/incident/712454#4ef268ebf9447c50863702d3ad6832f8927e9f57f3f72511399696dbff6778b4 Maintenance completed ChartEasy Deployment v1.8.22 https://status.theoriamedical.com/incident/712454 Tue, 26 Aug 2025 06:00:30 -0000 https://status.theoriamedical.com/incident/712454#4ef268ebf9447c50863702d3ad6832f8927e9f57f3f72511399696dbff6778b4 Maintenance completed ChartEasy WEB recovered https://status.theoriamedical.com/ Tue, 26 Aug 2025 05:35:56 +0000 https://status.theoriamedical.com/#c11728ef71259b6463a1c0df3f65df571c144e606d7c38ec74a51a30c485c4ba ChartEasy WEB recovered ChartEasy WEB went down https://status.theoriamedical.com/ Tue, 26 Aug 2025 05:32:57 +0000 https://status.theoriamedical.com/#c11728ef71259b6463a1c0df3f65df571c144e606d7c38ec74a51a30c485c4ba ChartEasy WEB went down ChartEasy Deployment v1.8.22 https://status.theoriamedical.com/incident/712454 Tue, 26 Aug 2025 05:30:30 -0000 https://status.theoriamedical.com/incident/712454#8591a14319e0c449e7c87564b52ee8e32707e433f6112c89430ff4da9714adc2 https://theoriamedical.atlassian.net/projects/COM/versions/13716/tab/release-report-all-issues ChartEasy Deployment v1.8.22 https://status.theoriamedical.com/incident/712454 Tue, 26 Aug 2025 05:30:30 -0000 https://status.theoriamedical.com/incident/712454#8591a14319e0c449e7c87564b52ee8e32707e433f6112c89430ff4da9714adc2 https://theoriamedical.atlassian.net/projects/COM/versions/13716/tab/release-report-all-issues ChartEasy v1.8.21 Deployment https://status.theoriamedical.com/incident/710966 Sat, 23 Aug 2025 06:30:34 -0000 https://status.theoriamedical.com/incident/710966#c8ba7fb216d2ec03fa30d2ebe2d14676dcd918ef97281a777a913c5e0554957c Maintenance completed ChartEasy v1.8.21 Deployment https://status.theoriamedical.com/incident/710966 Sat, 23 Aug 2025 06:30:34 -0000 https://status.theoriamedical.com/incident/710966#c8ba7fb216d2ec03fa30d2ebe2d14676dcd918ef97281a777a913c5e0554957c Maintenance completed ChartEasy WEB recovered https://status.theoriamedical.com/ Sat, 23 Aug 2025 06:15:49 +0000 https://status.theoriamedical.com/#1f83d65f4f3efb2d8fcce7895dab12f0cade8614a5e928c4209e704d7ab687c1 ChartEasy WEB recovered ChartEasy WEB went down https://status.theoriamedical.com/ Sat, 23 Aug 2025 06:09:50 +0000 https://status.theoriamedical.com/#1f83d65f4f3efb2d8fcce7895dab12f0cade8614a5e928c4209e704d7ab687c1 ChartEasy WEB went down ChartEasy v1.8.21 Deployment https://status.theoriamedical.com/incident/710966 Sat, 23 Aug 2025 06:00:34 -0000 https://status.theoriamedical.com/incident/710966#a2588b780d0b6251fbd16c960f477ae28cc841854886704bee5185dac8bf103d - Enhancements to CG General Assessment Tab (HN Assessment) – Caregiver Field Behavior & PROMIS Scale Numbering - Scrolling on Pharmacies list is broken on iPad (Chrome/Safari) for Provider Fabienne Fify - [WEB] ChartEasy Freezing Issues - [WEB][BUG] Cannot add multiple imaging results using the Results > Imaging Results helper - CRITICAL BUG: High Volume 'Invalid Date' Casting Exceptions in AdtRecord (effectiveDateTime) - [SERVER] Validate RTH-RCA inputs from DSA before saving to the database - Follow-up Visit Suggestion: To be able to change the Visit Type & Provider Options ChartEasy v1.8.21 Deployment https://status.theoriamedical.com/incident/710966 Sat, 23 Aug 2025 06:00:34 -0000 https://status.theoriamedical.com/incident/710966#a2588b780d0b6251fbd16c960f477ae28cc841854886704bee5185dac8bf103d - Enhancements to CG General Assessment Tab (HN Assessment) – Caregiver Field Behavior & PROMIS Scale Numbering - Scrolling on Pharmacies list is broken on iPad (Chrome/Safari) for Provider Fabienne Fify - [WEB] ChartEasy Freezing Issues - [WEB][BUG] Cannot add multiple imaging results using the Results > Imaging Results helper - CRITICAL BUG: High Volume 'Invalid Date' Casting Exceptions in AdtRecord (effectiveDateTime) - [SERVER] Validate RTH-RCA inputs from DSA before saving to the database - Follow-up Visit Suggestion: To be able to change the Visit Type & Provider Options ChartEasy v1.8.20 Deployment https://status.theoriamedical.com/incident/709703 Thu, 21 Aug 2025 07:30:33 -0000 https://status.theoriamedical.com/incident/709703#a199d8f4322efcde9d85c558bd02e6a94f52f079fc638a3424142b661705255c Maintenance completed ChartEasy v1.8.20 Deployment https://status.theoriamedical.com/incident/709703 Thu, 21 Aug 2025 07:30:33 -0000 https://status.theoriamedical.com/incident/709703#a199d8f4322efcde9d85c558bd02e6a94f52f079fc638a3424142b661705255c Maintenance completed ChartEasy v1.8.20 Deployment https://status.theoriamedical.com/incident/709703 Thu, 21 Aug 2025 07:00:33 -0000 https://status.theoriamedical.com/incident/709703#46fcc7778dcdb0596c9daeb5a6914ee290c3c79cf85da73de138bf99e533868f - Optimization for EncounterGlobalSearch - Resolve error and missing job logs for DFT messages - Preview Page Cannot Scroll Fully When Hardblock Banner Is Displayed for Missing Mandatory Fields - Implement Auto-fill for Missing Patient Data - Auto-Scheduling of Regulatory Visits for OPTUM Patients at Willow Creek (NC) - [Web] Room Location Mismatch Between ADT and Charteasy for Resident Rudolph Papes - Exporting of Assessment Responses for Submission to CMS (GUIDE Phase 2) - Patient List Sort Preference Not Retained After Patient Selection - Adjust Queries and Add IsActive Field from TM Admin ChartEasy v1.8.20 Deployment https://status.theoriamedical.com/incident/709703 Thu, 21 Aug 2025 07:00:33 -0000 https://status.theoriamedical.com/incident/709703#46fcc7778dcdb0596c9daeb5a6914ee290c3c79cf85da73de138bf99e533868f - Optimization for EncounterGlobalSearch - Resolve error and missing job logs for DFT messages - Preview Page Cannot Scroll Fully When Hardblock Banner Is Displayed for Missing Mandatory Fields - Implement Auto-fill for Missing Patient Data - Auto-Scheduling of Regulatory Visits for OPTUM Patients at Willow Creek (NC) - [Web] Room Location Mismatch Between ADT and Charteasy for Resident Rudolph Papes - Exporting of Assessment Responses for Submission to CMS (GUIDE Phase 2) - Patient List Sort Preference Not Retained After Patient Selection - Adjust Queries and Add IsActive Field from TM Admin ChartEasy Deployment v1.8.19 https://status.theoriamedical.com/incident/706892 Sat, 16 Aug 2025 05:30:58 -0000 https://status.theoriamedical.com/incident/706892#cf7bcb5e508304be9226edfaa3fd4302fe68072b3bcb1a3cee43cd63625c69be Maintenance completed ChartEasy Deployment v1.8.19 https://status.theoriamedical.com/incident/706892 Sat, 16 Aug 2025 05:30:58 -0000 https://status.theoriamedical.com/incident/706892#cf7bcb5e508304be9226edfaa3fd4302fe68072b3bcb1a3cee43cd63625c69be Maintenance completed ChartEasy Deployment v1.8.19 https://status.theoriamedical.com/incident/706892 Sat, 16 Aug 2025 05:00:58 -0000 https://status.theoriamedical.com/incident/706892#c1f0fab164141feb475cfa326ac4c5d005a193c096282895a9b5ac3cdd221a5c https://theoriamedical.atlassian.net/projects/PDD/versions/13446/tab/release-report-all-issues https://theoriamedical.atlassian.net/projects/PDD/versions/13349/tab/release-report-all-issues https://theoriamedical.atlassian.net/projects/COM/versions/13521/tab/release-report-all-issues ChartEasy Deployment v1.8.19 https://status.theoriamedical.com/incident/706892 Sat, 16 Aug 2025 05:00:58 -0000 https://status.theoriamedical.com/incident/706892#c1f0fab164141feb475cfa326ac4c5d005a193c096282895a9b5ac3cdd221a5c https://theoriamedical.atlassian.net/projects/PDD/versions/13446/tab/release-report-all-issues https://theoriamedical.atlassian.net/projects/PDD/versions/13349/tab/release-report-all-issues https://theoriamedical.atlassian.net/projects/COM/versions/13521/tab/release-report-all-issues Accounts recovered https://status.theoriamedical.com/ Sat, 16 Aug 2025 04:20:43 +0000 https://status.theoriamedical.com/#efee02328607d8f22db196dafee6bcdd6d448379496beac292725fb464ccc015 Accounts recovered Partner Portal recovered https://status.theoriamedical.com/ Sat, 16 Aug 2025 04:20:35 +0000 https://status.theoriamedical.com/#ded459048ba2a48a891e5e7502b30b3b1672cf553e72328deb3f8e4d335016b8 Partner Portal recovered TM Admin recovered https://status.theoriamedical.com/ Sat, 16 Aug 2025 04:20:26 +0000 https://status.theoriamedical.com/#fd3f012cdc40c768b5aaf806bd2048e936cbb1c41589ec453316efa6b2f95dbb TM Admin recovered ChartEasy API recovered https://status.theoriamedical.com/ Sat, 16 Aug 2025 04:19:38 +0000 https://status.theoriamedical.com/#999a51b56ba7749cd2df26fb42bf14a45bbd1d1821ae53ec14086b963997d555 ChartEasy API recovered ChartEasy APP recovered https://status.theoriamedical.com/ Sat, 16 Aug 2025 04:18:46 +0000 https://status.theoriamedical.com/#e1b61fdab141b64d014489e4d945f7dce6363eb744d77a8061231c4090abce5f ChartEasy APP recovered ChartEasy WEB recovered https://status.theoriamedical.com/ Sat, 16 Aug 2025 04:18:40 +0000 https://status.theoriamedical.com/#92955e5609a278dbe46423c3279cc27b6e9d1e371dbbe678e2157922b631e8f0 ChartEasy WEB recovered ChartEasy APP went down https://status.theoriamedical.com/ Sat, 16 Aug 2025 04:16:35 +0000 https://status.theoriamedical.com/#e1b61fdab141b64d014489e4d945f7dce6363eb744d77a8061231c4090abce5f ChartEasy APP went down ChartEasy API went down https://status.theoriamedical.com/ Sat, 16 Aug 2025 04:16:35 +0000 https://status.theoriamedical.com/#999a51b56ba7749cd2df26fb42bf14a45bbd1d1821ae53ec14086b963997d555 ChartEasy API went down ChartEasy WEB went down https://status.theoriamedical.com/ Sat, 16 Aug 2025 04:16:16 +0000 https://status.theoriamedical.com/#92955e5609a278dbe46423c3279cc27b6e9d1e371dbbe678e2157922b631e8f0 ChartEasy WEB went down Accounts went down https://status.theoriamedical.com/ Sat, 16 Aug 2025 04:15:41 +0000 https://status.theoriamedical.com/#efee02328607d8f22db196dafee6bcdd6d448379496beac292725fb464ccc015 Accounts went down Partner Portal went down https://status.theoriamedical.com/ Sat, 16 Aug 2025 04:15:33 +0000 https://status.theoriamedical.com/#ded459048ba2a48a891e5e7502b30b3b1672cf553e72328deb3f8e4d335016b8 Partner Portal went down TM Admin went down https://status.theoriamedical.com/ Sat, 16 Aug 2025 04:15:25 +0000 https://status.theoriamedical.com/#fd3f012cdc40c768b5aaf806bd2048e936cbb1c41589ec453316efa6b2f95dbb TM Admin went down ChartEasy v1.8.18 Deployment https://status.theoriamedical.com/incident/705894 Thu, 14 Aug 2025 07:30:54 -0000 https://status.theoriamedical.com/incident/705894#651d3774babbfe07136db9aaf7c5f4b1a8605845e2f73bcc3e0857dcaf1b101f Maintenance completed ChartEasy v1.8.18 Deployment https://status.theoriamedical.com/incident/705894 Thu, 14 Aug 2025 07:30:54 -0000 https://status.theoriamedical.com/incident/705894#651d3774babbfe07136db9aaf7c5f4b1a8605845e2f73bcc3e0857dcaf1b101f Maintenance completed ChartEasy v1.8.18 Deployment https://status.theoriamedical.com/incident/705894 Thu, 14 Aug 2025 07:30:54 -0000 https://status.theoriamedical.com/incident/705894#651d3774babbfe07136db9aaf7c5f4b1a8605845e2f73bcc3e0857dcaf1b101f Maintenance completed ChartEasy v1.8.18 Deployment https://status.theoriamedical.com/incident/705894 Thu, 14 Aug 2025 07:00:54 -0000 https://status.theoriamedical.com/incident/705894#aba13c98767c975332d0067a9a0d4c78c32dc12bc44cb5412b0acd307169f84e - Outstanding Item Banner Not Displayed on Encounter Preview Page for GUIDE Provider Comprehensive Assessment; Error on Signing Encounter - “Application error: a client-side exception...” is displayed while navigating to the A/P tab for a "GUIDE Provider Comprehensive Assessment" encounter - Authentication Code Required for Non-Controlled Medication (Gabapentin) in Michigan - [WEB][BUG] Select Facility > Inactive Facility Appearing - [WEB] iPad: Multiple Tabs Modal Reappears - Exclude Advance Care Planning (ACP) from New Assessment/Treatment Plans Workflow - Update PM&R Template to Add "Chief Complaint" Section ChartEasy v1.8.18 Deployment https://status.theoriamedical.com/incident/705894 Thu, 14 Aug 2025 07:00:54 -0000 https://status.theoriamedical.com/incident/705894#aba13c98767c975332d0067a9a0d4c78c32dc12bc44cb5412b0acd307169f84e - Outstanding Item Banner Not Displayed on Encounter Preview Page for GUIDE Provider Comprehensive Assessment; Error on Signing Encounter - “Application error: a client-side exception...” is displayed while navigating to the A/P tab for a "GUIDE Provider Comprehensive Assessment" encounter - Authentication Code Required for Non-Controlled Medication (Gabapentin) in Michigan - [WEB][BUG] Select Facility > Inactive Facility Appearing - [WEB] iPad: Multiple Tabs Modal Reappears - Exclude Advance Care Planning (ACP) from New Assessment/Treatment Plans Workflow - Update PM&R Template to Add "Chief Complaint" Section ChartEasy v1.8.18 Deployment https://status.theoriamedical.com/incident/705894 Thu, 14 Aug 2025 07:00:54 -0000 https://status.theoriamedical.com/incident/705894#aba13c98767c975332d0067a9a0d4c78c32dc12bc44cb5412b0acd307169f84e - Outstanding Item Banner Not Displayed on Encounter Preview Page for GUIDE Provider Comprehensive Assessment; Error on Signing Encounter - “Application error: a client-side exception...” is displayed while navigating to the A/P tab for a "GUIDE Provider Comprehensive Assessment" encounter - Authentication Code Required for Non-Controlled Medication (Gabapentin) in Michigan - [WEB][BUG] Select Facility > Inactive Facility Appearing - [WEB] iPad: Multiple Tabs Modal Reappears - Exclude Advance Care Planning (ACP) from New Assessment/Treatment Plans Workflow - Update PM&R Template to Add "Chief Complaint" Section ChartEasy Deployment v1.8.17 https://status.theoriamedical.com/incident/703249 Sat, 09 Aug 2025 05:30:09 -0000 https://status.theoriamedical.com/incident/703249#1192ee2554d03a9da8f8b65fe30ea1ca1f9132cff3c7491a581cdb1293085d22 Maintenance completed ChartEasy Deployment v1.8.17 https://status.theoriamedical.com/incident/703249 Sat, 09 Aug 2025 05:30:09 -0000 https://status.theoriamedical.com/incident/703249#1192ee2554d03a9da8f8b65fe30ea1ca1f9132cff3c7491a581cdb1293085d22 Maintenance completed ChartEasy WEB recovered https://status.theoriamedical.com/ Sat, 09 Aug 2025 05:07:38 +0000 https://status.theoriamedical.com/#915eaa11b0c13a59acb498aa102b02fe3e45c268c1bfd9d48e453ad8d28a10ff ChartEasy WEB recovered ChartEasy WEB went down https://status.theoriamedical.com/ Sat, 09 Aug 2025 05:04:27 +0000 https://status.theoriamedical.com/#915eaa11b0c13a59acb498aa102b02fe3e45c268c1bfd9d48e453ad8d28a10ff ChartEasy WEB went down ChartEasy Deployment v1.8.17 https://status.theoriamedical.com/incident/703249 Sat, 09 Aug 2025 05:00:09 -0000 https://status.theoriamedical.com/incident/703249#9bfd752f8db5a9813158afce9691a7b6c2c754bcc60a8d0b7a802dbff6b0aff2 https://theoriamedical.atlassian.net/projects/PDD/versions/13186/tab/release-report-all-issues https://theoriamedical.atlassian.net/projects/PDD/versions/13281/tab/release-report-all-issues https://theoriamedical.atlassian.net/projects/COM/versions/13318/tab/release-report-all-issues?quickFilter=329 ChartEasy Deployment v1.8.17 https://status.theoriamedical.com/incident/703249 Sat, 09 Aug 2025 05:00:09 -0000 https://status.theoriamedical.com/incident/703249#9bfd752f8db5a9813158afce9691a7b6c2c754bcc60a8d0b7a802dbff6b0aff2 https://theoriamedical.atlassian.net/projects/PDD/versions/13186/tab/release-report-all-issues https://theoriamedical.atlassian.net/projects/PDD/versions/13281/tab/release-report-all-issues https://theoriamedical.atlassian.net/projects/COM/versions/13318/tab/release-report-all-issues?quickFilter=329 Theoria Institute v1.6.22 https://status.theoriamedical.com/incident/703091 Fri, 08 Aug 2025 23:00:24 -0000 https://status.theoriamedical.com/incident/703091#3b8a2bc00b1d1cbdf8decdf1400913affe91e56a48bb091705ce04c295ff5ebc Maintenance completed Theoria Institute v1.6.22 https://status.theoriamedical.com/incident/703091 Fri, 08 Aug 2025 22:10:24 -0000 https://status.theoriamedical.com/incident/703091#320f9cb1ac3cdd52de188bad54aa8e5cb7e54b4ccb89cae14c8e07c24b66fd3e CME-927 Reminder Emails Sent After Course Completion – Dr. Carl Palffy ChartEasy v1.8.16 Deployment https://status.theoriamedical.com/incident/701849 Thu, 07 Aug 2025 07:00:35 -0000 https://status.theoriamedical.com/incident/701849#544a8d79fd503ab48a638b085f0e1a820063ae8e9090def4f2787b6b91a9f136 Maintenance completed ChartEasy v1.8.16 Deployment https://status.theoriamedical.com/incident/701849 Thu, 07 Aug 2025 07:00:35 -0000 https://status.theoriamedical.com/incident/701849#544a8d79fd503ab48a638b085f0e1a820063ae8e9090def4f2787b6b91a9f136 Maintenance completed ChartEasy WEB recovered https://status.theoriamedical.com/ Thu, 07 Aug 2025 06:42:19 +0000 https://status.theoriamedical.com/#9052a97b8573765e4eaa0ccbec8ad7663976758bdb98f5052bb69f25dc4ecd92 ChartEasy WEB recovered ChartEasy WEB went down https://status.theoriamedical.com/ Thu, 07 Aug 2025 06:38:31 +0000 https://status.theoriamedical.com/#9052a97b8573765e4eaa0ccbec8ad7663976758bdb98f5052bb69f25dc4ecd92 ChartEasy WEB went down ChartEasy v1.8.16 Deployment https://status.theoriamedical.com/incident/701849 Thu, 07 Aug 2025 06:30:35 -0000 https://status.theoriamedical.com/incident/701849#47b2680f70e095dbcb676fd9c8fa88895f5040f9db10a33556cc50141f0e6ad0 - [WEB] Exam Tab: Text Input Errors (Deletion/Auto-null Conversion) - [WEB] [UAT FINDINGS] Update A/P Tab in GUIDE Provider Comprehensive Assessment - [WEB] [UAT FINDINGS] Update the following fields as mandatory and not mandatory in GUIDE Provider Comprehensive Assessment Encounter - [WEB] [UAT FINDINGS] Remove hardblock in scheduling of GUIDE-related visits even if there is a billable visit scheduled on the same day - Autofound | Hard block fails to prevent the user from signing an encounter with a future date of service. - [Web] Error getting displayed when reopening a signed encounter - [WEB] Missing "Send to Billing" Button in Monthly Billing Settlement View - [SERVER] A/S > H&P visit was scheduled to APP - [WEB][BUG] Addendum notes missing from Encounter Preview. - [WEB] Patient Schedule > Kanban View > Include/Add Visit Type - "Reset" Option for Medication in A/P Tab is Not Working - Improve Wound Care Template Printed Note Ordering - [WEB] Global CPT Code Validation for SNF and AL/IL Facilities ChartEasy v1.8.16 Deployment https://status.theoriamedical.com/incident/701849 Thu, 07 Aug 2025 06:30:35 -0000 https://status.theoriamedical.com/incident/701849#47b2680f70e095dbcb676fd9c8fa88895f5040f9db10a33556cc50141f0e6ad0 - [WEB] Exam Tab: Text Input Errors (Deletion/Auto-null Conversion) - [WEB] [UAT FINDINGS] Update A/P Tab in GUIDE Provider Comprehensive Assessment - [WEB] [UAT FINDINGS] Update the following fields as mandatory and not mandatory in GUIDE Provider Comprehensive Assessment Encounter - [WEB] [UAT FINDINGS] Remove hardblock in scheduling of GUIDE-related visits even if there is a billable visit scheduled on the same day - Autofound | Hard block fails to prevent the user from signing an encounter with a future date of service. - [Web] Error getting displayed when reopening a signed encounter - [WEB] Missing "Send to Billing" Button in Monthly Billing Settlement View - [SERVER] A/S > H&P visit was scheduled to APP - [WEB][BUG] Addendum notes missing from Encounter Preview. - [WEB] Patient Schedule > Kanban View > Include/Add Visit Type - "Reset" Option for Medication in A/P Tab is Not Working - Improve Wound Care Template Printed Note Ordering - [WEB] Global CPT Code Validation for SNF and AL/IL Facilities ChartEasy v1.8.15 Deployment https://status.theoriamedical.com/incident/688272 Sat, 02 Aug 2025 06:30:40 -0000 https://status.theoriamedical.com/incident/688272#245ff0b17ca8a49be54a3a493e7a33430202746de04b978d44997b73a20a7b49 Maintenance completed ChartEasy v1.8.15 Deployment https://status.theoriamedical.com/incident/688272 Sat, 02 Aug 2025 06:30:40 -0000 https://status.theoriamedical.com/incident/688272#245ff0b17ca8a49be54a3a493e7a33430202746de04b978d44997b73a20a7b49 Maintenance completed ChartEasy v1.8.15 Deployment https://status.theoriamedical.com/incident/688272 Sat, 02 Aug 2025 05:30:40 -0000 https://status.theoriamedical.com/incident/688272#d31410ba433770394c3c6ebbbf983b513dc76204be8886e04f664d24f573b01b - Remove the time slot option in Follow-up visits for Acute encounters - Subsequent Scheduling Prompt Persists After Being Declined Multiple Times - User fails to remove laboratory tests via cross icon or checkbox under A/P tab of the Encounter - [WEB] Discrepancy in Patient Census Count – Parkway Health - Change and Remove Pop-up: "CPT codes 99304, 99305, 99306 can only be billed by physicians per regulatory policies" - [WEB] Auto-Update GUIDE Patient Tab Columns upon Refresh Based on Assessment Completion - [WEB] Validation Prompts for Scheduling of GUIDE Assessment Visits - [WEB][BUG] Providers are able to delete open encounters created by other providers. - Split ERX Sync Bulk Update into Multiple Batches to Reduce Surescripts Load ChartEasy v1.8.15 Deployment https://status.theoriamedical.com/incident/688272 Sat, 02 Aug 2025 05:30:40 -0000 https://status.theoriamedical.com/incident/688272#d31410ba433770394c3c6ebbbf983b513dc76204be8886e04f664d24f573b01b - Remove the time slot option in Follow-up visits for Acute encounters - Subsequent Scheduling Prompt Persists After Being Declined Multiple Times - User fails to remove laboratory tests via cross icon or checkbox under A/P tab of the Encounter - [WEB] Discrepancy in Patient Census Count – Parkway Health - Change and Remove Pop-up: "CPT codes 99304, 99305, 99306 can only be billed by physicians per regulatory policies" - [WEB] Auto-Update GUIDE Patient Tab Columns upon Refresh Based on Assessment Completion - [WEB] Validation Prompts for Scheduling of GUIDE Assessment Visits - [WEB][BUG] Providers are able to delete open encounters created by other providers. - Split ERX Sync Bulk Update into Multiple Batches to Reduce Surescripts Load ChartEasy v1.8.14 Deployment https://status.theoriamedical.com/incident/684225 Fri, 01 Aug 2025 06:30:52 -0000 https://status.theoriamedical.com/incident/684225#be8f6a4fd95e68e3a568317793dd9e219f987ebeebf3527c564f2c70b61e6620 Maintenance completed ChartEasy v1.8.14 Deployment https://status.theoriamedical.com/incident/684225 Fri, 01 Aug 2025 06:30:52 -0000 https://status.theoriamedical.com/incident/684225#be8f6a4fd95e68e3a568317793dd9e219f987ebeebf3527c564f2c70b61e6620 Maintenance completed ChartEasy v1.8.14 Deployment https://status.theoriamedical.com/incident/684225 Fri, 01 Aug 2025 06:00:52 -0000 https://status.theoriamedical.com/incident/684225#dadb8bbee1bcd7a87ed7bb7751682f11d5168d7487ba42d1d57f62114d97b1d3 [WEB] Scheduling Subsequent Acute Visits V2 ChartEasy v1.8.14 Deployment https://status.theoriamedical.com/incident/684225 Fri, 01 Aug 2025 06:00:52 -0000 https://status.theoriamedical.com/incident/684225#dadb8bbee1bcd7a87ed7bb7751682f11d5168d7487ba42d1d57f62114d97b1d3 [WEB] Scheduling Subsequent Acute Visits V2 ChartEasy v1.8.13 Deployment https://status.theoriamedical.com/incident/667091 Thu, 31 Jul 2025 08:45:08 -0000 https://status.theoriamedical.com/incident/667091#a2fcd3438888d26c980eebb1fa84d43fb69fbea6f5c9d3ac8c4839c7d3d8780d Maintenance completed ChartEasy v1.8.13 Deployment https://status.theoriamedical.com/incident/667091 Thu, 31 Jul 2025 08:45:08 -0000 https://status.theoriamedical.com/incident/667091#a2fcd3438888d26c980eebb1fa84d43fb69fbea6f5c9d3ac8c4839c7d3d8780d Maintenance completed ChartEasy v1.8.13 Deployment https://status.theoriamedical.com/incident/667091 Thu, 31 Jul 2025 08:45:08 -0000 https://status.theoriamedical.com/incident/667091#a2fcd3438888d26c980eebb1fa84d43fb69fbea6f5c9d3ac8c4839c7d3d8780d Maintenance completed ChartEasy v1.8.13 Deployment https://status.theoriamedical.com/incident/667091 Thu, 31 Jul 2025 08:15:08 -0000 https://status.theoriamedical.com/incident/667091#53d515da336f3a59fc7d050063237a958d7ca363c2219781743eff9935065bb4 Disable Send to Billing Button for CCS (Non-QHP) Users [WEB] [UAT FINDINGS] Restrict visibility of the "Export Response" button in the GUIDE Patient dashboard to Admins only (GUIDE Phase 1) [WEB] [UAT FINDINGS] Remove the default filter from "Admitted-Eligible" to "Clear" in the GUIDE Patient dashboard (GUIDE Phase 1) Configure SIU to Send Dummy Provider (NPI 1609362375) for RCM Add Export or Download button inside GUIDE Encounter for GUIDE Health Navigator and Provider Comprehensive Assessments [WEB] [BUG] Prevent Encounter Creation Without a Scheduled Visit for GUIDE Assessments (GUIDE Phase 1) [WEB][BUG] Settings > Feature Access and My System Settings (GUIDE Phase 1) [WEB] Review of System Tab: Text Input Errors (Deletion/Auto-null Conversion) [SERVER] Jobs > To fix Sync Accounts with Admin [WEB] Implement Saved e-Signature Management for e-Prescribing Attestations Enable Note Preview for Cancelled, and Administratively Closed Statuses ChartEasy v1.8.13 Deployment https://status.theoriamedical.com/incident/667091 Thu, 31 Jul 2025 08:15:08 -0000 https://status.theoriamedical.com/incident/667091#53d515da336f3a59fc7d050063237a958d7ca363c2219781743eff9935065bb4 Disable Send to Billing Button for CCS (Non-QHP) Users [WEB] [UAT FINDINGS] Restrict visibility of the "Export Response" button in the GUIDE Patient dashboard to Admins only (GUIDE Phase 1) [WEB] [UAT FINDINGS] Remove the default filter from "Admitted-Eligible" to "Clear" in the GUIDE Patient dashboard (GUIDE Phase 1) Configure SIU to Send Dummy Provider (NPI 1609362375) for RCM Add Export or Download button inside GUIDE Encounter for GUIDE Health Navigator and Provider Comprehensive Assessments [WEB] [BUG] Prevent Encounter Creation Without a Scheduled Visit for GUIDE Assessments (GUIDE Phase 1) [WEB][BUG] Settings > Feature Access and My System Settings (GUIDE Phase 1) [WEB] Review of System Tab: Text Input Errors (Deletion/Auto-null Conversion) [SERVER] Jobs > To fix Sync Accounts with Admin [WEB] Implement Saved e-Signature Management for e-Prescribing Attestations Enable Note Preview for Cancelled, and Administratively Closed Statuses ChartEasy v1.8.13 Deployment https://status.theoriamedical.com/incident/667091 Thu, 31 Jul 2025 08:15:08 -0000 https://status.theoriamedical.com/incident/667091#53d515da336f3a59fc7d050063237a958d7ca363c2219781743eff9935065bb4 Disable Send to Billing Button for CCS (Non-QHP) Users [WEB] [UAT FINDINGS] Restrict visibility of the "Export Response" button in the GUIDE Patient dashboard to Admins only (GUIDE Phase 1) [WEB] [UAT FINDINGS] Remove the default filter from "Admitted-Eligible" to "Clear" in the GUIDE Patient dashboard (GUIDE Phase 1) Configure SIU to Send Dummy Provider (NPI 1609362375) for RCM Add Export or Download button inside GUIDE Encounter for GUIDE Health Navigator and Provider Comprehensive Assessments [WEB] [BUG] Prevent Encounter Creation Without a Scheduled Visit for GUIDE Assessments (GUIDE Phase 1) [WEB][BUG] Settings > Feature Access and My System Settings (GUIDE Phase 1) [WEB] Review of System Tab: Text Input Errors (Deletion/Auto-null Conversion) [SERVER] Jobs > To fix Sync Accounts with Admin [WEB] Implement Saved e-Signature Management for e-Prescribing Attestations Enable Note Preview for Cancelled, and Administratively Closed Statuses ChartEasy v1.8.12 Deployment https://status.theoriamedical.com/incident/631953 Tue, 29 Jul 2025 06:40:00 -0000 https://status.theoriamedical.com/incident/631953#e90aee89497a44d935ff04a523dc19b854b67be7be7066c1f4d6d4889cd779ae Maintenance completed ChartEasy v1.8.12 Deployment https://status.theoriamedical.com/incident/631953 Tue, 29 Jul 2025 06:40:00 -0000 https://status.theoriamedical.com/incident/631953#e90aee89497a44d935ff04a523dc19b854b67be7be7066c1f4d6d4889cd779ae Maintenance completed ChartEasy v1.8.12 Deployment https://status.theoriamedical.com/incident/631953 Tue, 29 Jul 2025 06:00:00 -0000 https://status.theoriamedical.com/incident/631953#abf1052bd58212b00954b12a0f6a5bb2e70bc2f3e8f0b7a8b1acf40dd3901272 PDD-15 [WEB] Implement GUIDE Provider Comprehensive Assessment Completion ChartEasy v1.8.12 Deployment https://status.theoriamedical.com/incident/631953 Tue, 29 Jul 2025 06:00:00 -0000 https://status.theoriamedical.com/incident/631953#abf1052bd58212b00954b12a0f6a5bb2e70bc2f3e8f0b7a8b1acf40dd3901272 PDD-15 [WEB] Implement GUIDE Provider Comprehensive Assessment Completion ChartEasy v1.8.11 Deployment https://status.theoriamedical.com/incident/626014 Sat, 26 Jul 2025 05:30:00 -0000 https://status.theoriamedical.com/incident/626014#e17a53e0a3dabe94e590535193c687fc126377eef50c045897d027630a5007e8 Maintenance completed ChartEasy v1.8.11 Deployment https://status.theoriamedical.com/incident/626014 Sat, 26 Jul 2025 05:30:00 -0000 https://status.theoriamedical.com/incident/626014#e17a53e0a3dabe94e590535193c687fc126377eef50c045897d027630a5007e8 Maintenance completed ChartEasy v1.8.11 Deployment https://status.theoriamedical.com/incident/626014 Sat, 26 Jul 2025 04:30:00 -0000 https://status.theoriamedical.com/incident/626014#c9032b2686f3e52aaa9b502297b2acfac1203351706638a7d9ab9bc22791feed - Hide HHC Tab to Prevent Incorrect Encounter Creation - [WEB] [UAT FINDINGS] Conditional Display and Requirement Logic for CG Burden Assessment in GUIDE Health Navigator (GUIDE Phase 1) - Unable to Add Fluticasone Propionate via "Continue Medication" in A/P Tab - [Web] Question Marks Displayed in Exported Notes from Trilogy to MatrixCare (Stonegate) - [Web] Incorrect Facility Name Displayed in ChartEasy Patient Chart and Census View - Adjust auto-scheduling logic for hospice patients - [SERVER] ecW Additionals > More on setting timing on sending claims ChartEasy v1.8.11 Deployment https://status.theoriamedical.com/incident/626014 Sat, 26 Jul 2025 04:30:00 -0000 https://status.theoriamedical.com/incident/626014#c9032b2686f3e52aaa9b502297b2acfac1203351706638a7d9ab9bc22791feed - Hide HHC Tab to Prevent Incorrect Encounter Creation - [WEB] [UAT FINDINGS] Conditional Display and Requirement Logic for CG Burden Assessment in GUIDE Health Navigator (GUIDE Phase 1) - Unable to Add Fluticasone Propionate via "Continue Medication" in A/P Tab - [Web] Question Marks Displayed in Exported Notes from Trilogy to MatrixCare (Stonegate) - [Web] Incorrect Facility Name Displayed in ChartEasy Patient Chart and Census View - Adjust auto-scheduling logic for hospice patients - [SERVER] ecW Additionals > More on setting timing on sending claims Charteasy v1.8.10 Deployment https://status.theoriamedical.com/incident/624921 Thu, 24 Jul 2025 06:30:43 -0000 https://status.theoriamedical.com/incident/624921#660d3e7ac4bd7248044ac565830748d9e602e830513f5e6b056c44d65b6ca229 Maintenance completed Charteasy v1.8.10 Deployment https://status.theoriamedical.com/incident/624921 Thu, 24 Jul 2025 06:30:43 -0000 https://status.theoriamedical.com/incident/624921#660d3e7ac4bd7248044ac565830748d9e602e830513f5e6b056c44d65b6ca229 Maintenance completed Charteasy v1.8.10 Deployment https://status.theoriamedical.com/incident/624921 Thu, 24 Jul 2025 06:00:43 -0000 https://status.theoriamedical.com/incident/624921#0227bccb1056c27bf03d09c1986445ad609162bc6748abfc181e2e6de528735d COM-340 Improvement: Similarity Tracker Logic Refinement (A/P Section - Code Filtering for Last 3 Notes) COM-346 Enhance A/P Similarity Checker Logic & Implement UI Visibility Toggle (UAT Control) COM-374 [DEV] Update Encounter End Pop-up: Generic Similarity Warning (Remove Specific ICD-10s) PDD-535 [SERVER] ChartEasy Collections > Add Timestamps PDD-200 [WEB] Encounter Audit > Disable Notification if Encounter Passed the Audit PDD-170 [SE][WEB][BUG] HHC > Added medication is not displayed in the encounter editor. PDD-388 Add Non-Billable Flag to SIU HL7 Messages for ECW PDD-575 [WEB] [UAT FINDINGS] Exclude Non-Required Sections from Hardblock in GUIDE Health Navigator Assessments (GUIDE Phase 1) Charteasy v1.8.10 Deployment https://status.theoriamedical.com/incident/624921 Thu, 24 Jul 2025 06:00:43 -0000 https://status.theoriamedical.com/incident/624921#0227bccb1056c27bf03d09c1986445ad609162bc6748abfc181e2e6de528735d COM-340 Improvement: Similarity Tracker Logic Refinement (A/P Section - Code Filtering for Last 3 Notes) COM-346 Enhance A/P Similarity Checker Logic & Implement UI Visibility Toggle (UAT Control) COM-374 [DEV] Update Encounter End Pop-up: Generic Similarity Warning (Remove Specific ICD-10s) PDD-535 [SERVER] ChartEasy Collections > Add Timestamps PDD-200 [WEB] Encounter Audit > Disable Notification if Encounter Passed the Audit PDD-170 [SE][WEB][BUG] HHC > Added medication is not displayed in the encounter editor. PDD-388 Add Non-Billable Flag to SIU HL7 Messages for ECW PDD-575 [WEB] [UAT FINDINGS] Exclude Non-Required Sections from Hardblock in GUIDE Health Navigator Assessments (GUIDE Phase 1) ChartEasy v1.8.8 Deployment https://status.theoriamedical.com/incident/621771 Fri, 18 Jul 2025 07:30:00 -0000 https://status.theoriamedical.com/incident/621771#135be02ebd8fa80e3051a9246a35b7d69794a3a0899fa5ee3ff8bf2703e46a1a Maintenance completed ChartEasy v1.8.8 Deployment https://status.theoriamedical.com/incident/621771 Fri, 18 Jul 2025 07:00:00 -0000 https://status.theoriamedical.com/incident/621771#094de96eb09e4c44ba04a6a6d68cc0ca4316a979f975e1b17f41f190b307aba3 - [Web] Clicking "Preview and Sign" after editing Addendum Notes triggers error due to unhandled update ChartEasy v1.8.9 Deployment https://status.theoriamedical.com/incident/622148 Fri, 18 Jul 2025 06:30:42 -0000 https://status.theoriamedical.com/incident/622148#5024bb3433cd1112833730506458702d1d9aca1e912f00b3063900fcb14dfdb7 Maintenance completed ChartEasy v1.8.9 Deployment https://status.theoriamedical.com/incident/622148 Fri, 18 Jul 2025 06:30:42 -0000 https://status.theoriamedical.com/incident/622148#5024bb3433cd1112833730506458702d1d9aca1e912f00b3063900fcb14dfdb7 Maintenance completed ChartEasy v1.8.9 Deployment https://status.theoriamedical.com/incident/622148 Fri, 18 Jul 2025 06:00:42 -0000 https://status.theoriamedical.com/incident/622148#f82a4b6b65211b1b78249a1ac1ddd94a169ae61f575e30463af5859f5e3b0590 - Include Billed Items in Recompute CCM Bill Items (June 2025) - [Web] Time Logs Disappearing – Preventing Billing Submission (Autumn Woods Facility) - [Web] Identical Clinical Notes Displayed for Different Patients in Wound Care Visit - [Web] Extreme slowness and delays when loading notes, opening encounters, and accessing diagnosis codes. - [WEB] Reports > Receiving an error "Report URL Undefined" when trying to download an Open Encounter Report - Improvement: Remove ACO Enrollment Form as Hard Blocker for Note Closure - Bug: Update Condition to Render "Other Relevant Interventions" in Encounter Preview - Repush Encounters with Old A/P Notes Template to PCC Using New Template ChartEasy v1.8.9 Deployment https://status.theoriamedical.com/incident/622148 Fri, 18 Jul 2025 06:00:42 -0000 https://status.theoriamedical.com/incident/622148#f82a4b6b65211b1b78249a1ac1ddd94a169ae61f575e30463af5859f5e3b0590 - Include Billed Items in Recompute CCM Bill Items (June 2025) - [Web] Time Logs Disappearing – Preventing Billing Submission (Autumn Woods Facility) - [Web] Identical Clinical Notes Displayed for Different Patients in Wound Care Visit - [Web] Extreme slowness and delays when loading notes, opening encounters, and accessing diagnosis codes. - [WEB] Reports > Receiving an error "Report URL Undefined" when trying to download an Open Encounter Report - Improvement: Remove ACO Enrollment Form as Hard Blocker for Note Closure - Bug: Update Condition to Render "Other Relevant Interventions" in Encounter Preview - Repush Encounters with Old A/P Notes Template to PCC Using New Template Charteasy v1.8.7 Deployment https://status.theoriamedical.com/incident/621219 Thu, 17 Jul 2025 07:00:47 -0000 https://status.theoriamedical.com/incident/621219#927c2e95fdc2a477f2848da3a5df177810f9955427516e560c130972683d7f8c Maintenance completed Charteasy v1.8.7 Deployment https://status.theoriamedical.com/incident/621219 Thu, 17 Jul 2025 07:00:47 -0000 https://status.theoriamedical.com/incident/621219#927c2e95fdc2a477f2848da3a5df177810f9955427516e560c130972683d7f8c Maintenance completed Charteasy v1.8.7 Deployment https://status.theoriamedical.com/incident/621219 Thu, 17 Jul 2025 06:30:47 -0000 https://status.theoriamedical.com/incident/621219#954c90e5367205bb5a8e5a4467ee0dd32351d9d97f0149633ff437d165ae8aa5 COM-343 Create PCC Formatter for Out of Range Vitals PDD-414 [WEB] Null Error on Manual Push to MatrixCare – unpublishedAddendums.length Fails PDD-398 [WEB] Signed Note Displays Incorrect Date in PCC (ENC2508415 – Hyojoon Cha FNP-C) PDD-240 [Web] Discrepancy in Enrolling Provider Display on CCM Enrolled Patients List PDD-295 [SERVER] A/S > Auto-scheduling of H&P Visit for Readmitted Patients within 72 hours Without Completed H&P COM-217 UI/UX Improvement for ICD-10 Search - Display Deactivated Codes PDD-318 [WEB] Error 400 When Saving Time Spent with Decimal Values (AP Section) PDD-22 [WEB] Implement GUIDE Health Navigator Assessment Completion Workflow PDD-316 Investigate and Resolve Application Error When Reviewing Pharmacy Change Request PDD-264 [WEB][BUG] Wound Care Encounters > Wound record Actions button Charteasy v1.8.7 Deployment https://status.theoriamedical.com/incident/621219 Thu, 17 Jul 2025 06:30:47 -0000 https://status.theoriamedical.com/incident/621219#954c90e5367205bb5a8e5a4467ee0dd32351d9d97f0149633ff437d165ae8aa5 COM-343 Create PCC Formatter for Out of Range Vitals PDD-414 [WEB] Null Error on Manual Push to MatrixCare – unpublishedAddendums.length Fails PDD-398 [WEB] Signed Note Displays Incorrect Date in PCC (ENC2508415 – Hyojoon Cha FNP-C) PDD-240 [Web] Discrepancy in Enrolling Provider Display on CCM Enrolled Patients List PDD-295 [SERVER] A/S > Auto-scheduling of H&P Visit for Readmitted Patients within 72 hours Without Completed H&P COM-217 UI/UX Improvement for ICD-10 Search - Display Deactivated Codes PDD-318 [WEB] Error 400 When Saving Time Spent with Decimal Values (AP Section) PDD-22 [WEB] Implement GUIDE Health Navigator Assessment Completion Workflow PDD-316 Investigate and Resolve Application Error When Reviewing Pharmacy Change Request PDD-264 [WEB][BUG] Wound Care Encounters > Wound record Actions button Charteasy v1.8.6 Deployment https://status.theoriamedical.com/incident/618335 Sat, 12 Jul 2025 06:10:00 -0000 https://status.theoriamedical.com/incident/618335#cc31ce304fffd36f124887c4e9a03fe7801bcfcf19c48f059340b9f25de247cf Maintenance completed Charteasy v1.8.6 Deployment https://status.theoriamedical.com/incident/618335 Sat, 12 Jul 2025 06:10:00 -0000 https://status.theoriamedical.com/incident/618335#cc31ce304fffd36f124887c4e9a03fe7801bcfcf19c48f059340b9f25de247cf Maintenance completed Charteasy v1.8.6 Deployment https://status.theoriamedical.com/incident/618335 Sat, 12 Jul 2025 06:10:00 -0000 https://status.theoriamedical.com/incident/618335#cc31ce304fffd36f124887c4e9a03fe7801bcfcf19c48f059340b9f25de247cf Maintenance completed Charteasy v1.8.6 Deployment https://status.theoriamedical.com/incident/618335 Sat, 12 Jul 2025 05:40:00 -0000 https://status.theoriamedical.com/incident/618335#20883643b4ba69122f5fe12fa23193243ade7be202f66a0234c4016f1b49d9bf PDD-425 Hotfix GUIDE widget not included in feature flag PDD-424 CRITICAL: Investigate Blank CPT Codes in CCM Billing Report Post-APCM Update PDD-422 [Web] Controlled Substance Prescriptions Failing – Fax Number Not Sent to Surescripts PDD-293 [WEB] Medical Document Duplicates PDD-175 Failed to Send Controlled Substance Order: Order ID Mismatch PDD-172 Investigate and Resolve "Failed to Send Order ID: Not found" - Exostar unknown_credential Error COM-333 Treatment Tab Selection Resets Scroll Position, Hindering Workflow COM-320 Enhance A/P Section: Standardize Required Field Indication and Treatment Plan Clarity COM-259 [WEB] Audits Page: Patient List & Search Functionality Issues (Missing Records & Limited Search) Charteasy v1.8.6 Deployment https://status.theoriamedical.com/incident/618335 Sat, 12 Jul 2025 05:40:00 -0000 https://status.theoriamedical.com/incident/618335#20883643b4ba69122f5fe12fa23193243ade7be202f66a0234c4016f1b49d9bf PDD-425 Hotfix GUIDE widget not included in feature flag PDD-424 CRITICAL: Investigate Blank CPT Codes in CCM Billing Report Post-APCM Update PDD-422 [Web] Controlled Substance Prescriptions Failing – Fax Number Not Sent to Surescripts PDD-293 [WEB] Medical Document Duplicates PDD-175 Failed to Send Controlled Substance Order: Order ID Mismatch PDD-172 Investigate and Resolve "Failed to Send Order ID: Not found" - Exostar unknown_credential Error COM-333 Treatment Tab Selection Resets Scroll Position, Hindering Workflow COM-320 Enhance A/P Section: Standardize Required Field Indication and Treatment Plan Clarity COM-259 [WEB] Audits Page: Patient List & Search Functionality Issues (Missing Records & Limited Search) Charteasy v1.8.6 Deployment https://status.theoriamedical.com/incident/618335 Sat, 12 Jul 2025 05:40:00 -0000 https://status.theoriamedical.com/incident/618335#20883643b4ba69122f5fe12fa23193243ade7be202f66a0234c4016f1b49d9bf PDD-425 Hotfix GUIDE widget not included in feature flag PDD-424 CRITICAL: Investigate Blank CPT Codes in CCM Billing Report Post-APCM Update PDD-422 [Web] Controlled Substance Prescriptions Failing – Fax Number Not Sent to Surescripts PDD-293 [WEB] Medical Document Duplicates PDD-175 Failed to Send Controlled Substance Order: Order ID Mismatch PDD-172 Investigate and Resolve "Failed to Send Order ID: Not found" - Exostar unknown_credential Error COM-333 Treatment Tab Selection Resets Scroll Position, Hindering Workflow COM-320 Enhance A/P Section: Standardize Required Field Indication and Treatment Plan Clarity COM-259 [WEB] Audits Page: Patient List & Search Functionality Issues (Missing Records & Limited Search) ChartEasy v1.8.4 Deployment https://status.theoriamedical.com/incident/617253 Thu, 10 Jul 2025 08:15:00 -0000 https://status.theoriamedical.com/incident/617253#aa331d4978f37d118feb78db4323019d4ffc27a0ab0c970623184e61043ab2b2 Maintenance completed ChartEasy v1.8.4 Deployment https://status.theoriamedical.com/incident/617253 Thu, 10 Jul 2025 08:15:00 -0000 https://status.theoriamedical.com/incident/617253#aa331d4978f37d118feb78db4323019d4ffc27a0ab0c970623184e61043ab2b2 Maintenance completed ChartEasy v1.8.4 Deployment https://status.theoriamedical.com/incident/617253 Thu, 10 Jul 2025 07:45:29 -0000 https://status.theoriamedical.com/incident/617253#06fa9ad35f0a392ec7b6b1a4b0c0cede582c72c53e55bc3703904e1d0f121bfd - [SERVER] Signed Encounter > Missing HPI in Old Notes - Save Phone Number During Matrixcare CSF Pull / Sync - [WEB] HPI Age/Gender Detection Failure & Sign Encounter Error (Web + GraphQL) -[WEB] Implement GUIDE Assessment Visit Scheduling and Management - [SERVER] A/S > Auto-scheduling of H&P Visit for Readmitted Patients within 72 hours Without Completed H&P - Change authentication for the acute visit scheduling endpoint /scheduling/visits/acute to check for clientSecret - Decouple Encounter PDF Generation: Implement Async Batch & On-Demand Creation -[WEB] Implement Tracking for CPT Code Note Signing Failures (related to CHART-5635) ChartEasy v1.8.4 Deployment https://status.theoriamedical.com/incident/617253 Thu, 10 Jul 2025 07:45:29 -0000 https://status.theoriamedical.com/incident/617253#06fa9ad35f0a392ec7b6b1a4b0c0cede582c72c53e55bc3703904e1d0f121bfd - [SERVER] Signed Encounter > Missing HPI in Old Notes - Save Phone Number During Matrixcare CSF Pull / Sync - [WEB] HPI Age/Gender Detection Failure & Sign Encounter Error (Web + GraphQL) -[WEB] Implement GUIDE Assessment Visit Scheduling and Management - [SERVER] A/S > Auto-scheduling of H&P Visit for Readmitted Patients within 72 hours Without Completed H&P - Change authentication for the acute visit scheduling endpoint /scheduling/visits/acute to check for clientSecret - Decouple Encounter PDF Generation: Implement Async Batch & On-Demand Creation -[WEB] Implement Tracking for CPT Code Note Signing Failures (related to CHART-5635) ChartEasy v1.8.3 Deployment https://status.theoriamedical.com/incident/616406 Wed, 09 Jul 2025 01:15:00 -0000 https://status.theoriamedical.com/incident/616406#d722c262e860323478292eac923b93cdca2cdb632843055ef922562498a37692 Maintenance completed ChartEasy v1.8.3 Deployment https://status.theoriamedical.com/incident/616406 Wed, 09 Jul 2025 01:15:00 -0000 https://status.theoriamedical.com/incident/616406#d722c262e860323478292eac923b93cdca2cdb632843055ef922562498a37692 Maintenance completed ChartEasy v1.8.3 Deployment https://status.theoriamedical.com/incident/616406 Wed, 09 Jul 2025 00:45:00 -0000 https://status.theoriamedical.com/incident/616406#dfd61d7d53a584f3c9aa833adf2aa23e420a94328d040955a748a31ad8e550c9 - DFT messages not created/pushed due to SIU messages being misidentified as DFT ChartEasy v1.8.3 Deployment https://status.theoriamedical.com/incident/616406 Wed, 09 Jul 2025 00:45:00 -0000 https://status.theoriamedical.com/incident/616406#dfd61d7d53a584f3c9aa833adf2aa23e420a94328d040955a748a31ad8e550c9 - DFT messages not created/pushed due to SIU messages being misidentified as DFT ChartEasy v1.8.2 Deployment https://status.theoriamedical.com/incident/615941 Tue, 08 Jul 2025 07:00:01 -0000 https://status.theoriamedical.com/incident/615941#2765fda7c0d2ec208543fd7f52ae82e965e1d9190655b3d1b4217ecaa6cb88fb Maintenance completed ChartEasy v1.8.2 Deployment https://status.theoriamedical.com/incident/615941 Tue, 08 Jul 2025 07:00:01 -0000 https://status.theoriamedical.com/incident/615941#2765fda7c0d2ec208543fd7f52ae82e965e1d9190655b3d1b4217ecaa6cb88fb Maintenance completed ChartEasy v1.8.2 Deployment https://status.theoriamedical.com/incident/615941 Tue, 08 Jul 2025 06:30:01 -0000 https://status.theoriamedical.com/incident/615941#b18d6cfa4bbc555b44469b2c5c137870867b31895625c9c4aa907bc2d1558657 - Addendum creation incorrectly associates with source month instead of new month for time logs ChartEasy v1.8.2 Deployment https://status.theoriamedical.com/incident/615941 Tue, 08 Jul 2025 06:30:01 -0000 https://status.theoriamedical.com/incident/615941#b18d6cfa4bbc555b44469b2c5c137870867b31895625c9c4aa907bc2d1558657 - Addendum creation incorrectly associates with source month instead of new month for time logs Charteasy v1.8.0 Deployment https://status.theoriamedical.com/incident/613429 Thu, 03 Jul 2025 05:50:51 -0000 https://status.theoriamedical.com/incident/613429#56a5635f362640766ac232c1b8f8f83a9c064bb1b1033ba81963b542f09fc320 Maintenance completed Charteasy v1.8.0 Deployment https://status.theoriamedical.com/incident/613429 Thu, 03 Jul 2025 05:50:51 -0000 https://status.theoriamedical.com/incident/613429#56a5635f362640766ac232c1b8f8f83a9c064bb1b1033ba81963b542f09fc320 Maintenance completed Charteasy v1.8.0 Deployment https://status.theoriamedical.com/incident/613429 Thu, 03 Jul 2025 05:50:51 -0000 https://status.theoriamedical.com/incident/613429#56a5635f362640766ac232c1b8f8f83a9c064bb1b1033ba81963b542f09fc320 Maintenance completed Charteasy v1.8.0 Deployment https://status.theoriamedical.com/incident/613429 Thu, 03 Jul 2025 05:20:51 -0000 https://status.theoriamedical.com/incident/613429#3ffd1953072bdf226ad3e76e5bc53954e796fdb9d116b1f52e55d627dbfa5fe7 PDD-219 [WEB] A/P Tab > Re-allow Copying of ICD-10 Codes PDD-16 [WEB] Implement GUIDE Patient Tagging and Monitoring in CE PDD-138 [WEB] Implement eRx Pharmacy Favorites Functionality PDD-133 [WEB] Implement eRx Provider-Managed Default Pharmacies PDD-274 [WEB] Intermittent Failure of ICD10 Search on A/P Tab (Requires Multiple Attempts) PDD-288 [Web] CCM Enrolled Patients Displaying “Enroll to CCM” Prompt Instead of Existing Care Plans PDD-303 Missing Historical CCM Logs Across Multiple Facilities — Possible Regression After CCM Declination Hot Fix PDD-329 Implement Backend Tagging of CCM Patients with Criteria Levels & Auto-assign CPT Codes COM-262 Configure Screening Requirements: Only require SDOH, Tobacco, and Fall Screenings for DOS after Jun 21, 2025 COM-263 Implement Server-Side Validation for A/P Section Hard Block Bypass COM-283 Hotfix: Investigate: Daily Patient Limit Miscalculation Due to First Encounter Query COM-293 PROD QA Findings: Enhance Tobacco Cessation Workflow: Integrate G0030 for Brief Counseling (<= 3 Minutes) COM-295 Investigate Visual Discrepancy - CPT Codes Tab Incorrectly Shows "Results" as Incomplete Charteasy v1.8.0 Deployment https://status.theoriamedical.com/incident/613429 Thu, 03 Jul 2025 05:20:51 -0000 https://status.theoriamedical.com/incident/613429#3ffd1953072bdf226ad3e76e5bc53954e796fdb9d116b1f52e55d627dbfa5fe7 PDD-219 [WEB] A/P Tab > Re-allow Copying of ICD-10 Codes PDD-16 [WEB] Implement GUIDE Patient Tagging and Monitoring in CE PDD-138 [WEB] Implement eRx Pharmacy Favorites Functionality PDD-133 [WEB] Implement eRx Provider-Managed Default Pharmacies PDD-274 [WEB] Intermittent Failure of ICD10 Search on A/P Tab (Requires Multiple Attempts) PDD-288 [Web] CCM Enrolled Patients Displaying “Enroll to CCM” Prompt Instead of Existing Care Plans PDD-303 Missing Historical CCM Logs Across Multiple Facilities — Possible Regression After CCM Declination Hot Fix PDD-329 Implement Backend Tagging of CCM Patients with Criteria Levels & Auto-assign CPT Codes COM-262 Configure Screening Requirements: Only require SDOH, Tobacco, and Fall Screenings for DOS after Jun 21, 2025 COM-263 Implement Server-Side Validation for A/P Section Hard Block Bypass COM-283 Hotfix: Investigate: Daily Patient Limit Miscalculation Due to First Encounter Query COM-293 PROD QA Findings: Enhance Tobacco Cessation Workflow: Integrate G0030 for Brief Counseling (<= 3 Minutes) COM-295 Investigate Visual Discrepancy - CPT Codes Tab Incorrectly Shows "Results" as Incomplete Charteasy v1.8.0 Deployment https://status.theoriamedical.com/incident/613429 Thu, 03 Jul 2025 05:20:51 -0000 https://status.theoriamedical.com/incident/613429#3ffd1953072bdf226ad3e76e5bc53954e796fdb9d116b1f52e55d627dbfa5fe7 PDD-219 [WEB] A/P Tab > Re-allow Copying of ICD-10 Codes PDD-16 [WEB] Implement GUIDE Patient Tagging and Monitoring in CE PDD-138 [WEB] Implement eRx Pharmacy Favorites Functionality PDD-133 [WEB] Implement eRx Provider-Managed Default Pharmacies PDD-274 [WEB] Intermittent Failure of ICD10 Search on A/P Tab (Requires Multiple Attempts) PDD-288 [Web] CCM Enrolled Patients Displaying “Enroll to CCM” Prompt Instead of Existing Care Plans PDD-303 Missing Historical CCM Logs Across Multiple Facilities — Possible Regression After CCM Declination Hot Fix PDD-329 Implement Backend Tagging of CCM Patients with Criteria Levels & Auto-assign CPT Codes COM-262 Configure Screening Requirements: Only require SDOH, Tobacco, and Fall Screenings for DOS after Jun 21, 2025 COM-263 Implement Server-Side Validation for A/P Section Hard Block Bypass COM-283 Hotfix: Investigate: Daily Patient Limit Miscalculation Due to First Encounter Query COM-293 PROD QA Findings: Enhance Tobacco Cessation Workflow: Integrate G0030 for Brief Counseling (<= 3 Minutes) COM-295 Investigate Visual Discrepancy - CPT Codes Tab Incorrectly Shows "Results" as Incomplete ChartEasy v1.7.35 Deployment https://status.theoriamedical.com/incident/612676 Wed, 02 Jul 2025 06:30:00 -0000 https://status.theoriamedical.com/incident/612676#7c95f54d63e1c396913d993324d1eb1721e456d317e413283715a18ac29afa9b Maintenance completed ChartEasy v1.7.35 Deployment https://status.theoriamedical.com/incident/612676 Wed, 02 Jul 2025 06:30:00 -0000 https://status.theoriamedical.com/incident/612676#7c95f54d63e1c396913d993324d1eb1721e456d317e413283715a18ac29afa9b Maintenance completed ChartEasy v1.7.35 Deployment https://status.theoriamedical.com/incident/612676 Wed, 02 Jul 2025 06:00:00 -0000 https://status.theoriamedical.com/incident/612676#e8f27aa8105186b82cdac9fbf3e0e277f6764bd9a5f95f1894c3393b68a1f7a9 - PD-190 - Implement Targeted Sync Job for ERX (SureScripts) Updates by Facility ChartEasy v1.7.35 Deployment https://status.theoriamedical.com/incident/612676 Wed, 02 Jul 2025 06:00:00 -0000 https://status.theoriamedical.com/incident/612676#e8f27aa8105186b82cdac9fbf3e0e277f6764bd9a5f95f1894c3393b68a1f7a9 - PD-190 - Implement Targeted Sync Job for ERX (SureScripts) Updates by Facility Charteasy v1.7.34 Deployment https://status.theoriamedical.com/incident/612146 Tue, 01 Jul 2025 05:30:35 -0000 https://status.theoriamedical.com/incident/612146#1524a8e128b0c8b149a77379518f1d9cfbe094bd1aab715b39653d822260de6d Maintenance completed Charteasy v1.7.34 Deployment https://status.theoriamedical.com/incident/612146 Tue, 01 Jul 2025 05:00:35 -0000 https://status.theoriamedical.com/incident/612146#dbb78475d475830b7447d22d25440a04f87beafcfa297224cfd9b7c93ba4b0f0 COM-285 PROD QA FIndings: Remove Unnecessary Required Fields from Results & A/P Tabs ChartEasy v1.7.33 Deployment https://status.theoriamedical.com/incident/611504 Mon, 30 Jun 2025 07:30:48 -0000 https://status.theoriamedical.com/incident/611504#891ffab0bcbace60a679f88ba68a104d521ea82aa31336683534f65e85236a0b Maintenance completed ChartEasy v1.7.33 Deployment https://status.theoriamedical.com/incident/611504 Mon, 30 Jun 2025 07:30:48 -0000 https://status.theoriamedical.com/incident/611504#891ffab0bcbace60a679f88ba68a104d521ea82aa31336683534f65e85236a0b Maintenance completed ChartEasy v1.7.33 Deployment https://status.theoriamedical.com/incident/611504 Mon, 30 Jun 2025 06:30:48 -0000 https://status.theoriamedical.com/incident/611504#cdf81e5a9143b75293e56601e7516422e0cc3ee60491ec6ce241e9303cbc456a - CHART-5766 - Assign Criteria Level and Auto-tag APCM CPT Codes - CHART-5986 - Optimize Stalled Daily Reset Job Due to Large Query Load - CHART-5983 - Update Backend HCC Recapture List for June ChartEasy v1.7.33 Deployment https://status.theoriamedical.com/incident/611504 Mon, 30 Jun 2025 06:30:48 -0000 https://status.theoriamedical.com/incident/611504#cdf81e5a9143b75293e56601e7516422e0cc3ee60491ec6ce241e9303cbc456a - CHART-5766 - Assign Criteria Level and Auto-tag APCM CPT Codes - CHART-5986 - Optimize Stalled Daily Reset Job Due to Large Query Load - CHART-5983 - Update Backend HCC Recapture List for June ChartEasy v1.7.32 Deployment https://status.theoriamedical.com/incident/610555 Sat, 28 Jun 2025 08:00:00 -0000 https://status.theoriamedical.com/incident/610555#a2a16406ca76acd82779ec67425d47dd8548de73a3a29c948ad18385c6e59ad3 Maintenance completed ChartEasy v1.7.32 Deployment https://status.theoriamedical.com/incident/610555 Sat, 28 Jun 2025 08:00:00 -0000 https://status.theoriamedical.com/incident/610555#a2a16406ca76acd82779ec67425d47dd8548de73a3a29c948ad18385c6e59ad3 Maintenance completed ChartEasy v1.7.32 Deployment https://status.theoriamedical.com/incident/610555 Sat, 28 Jun 2025 07:30:00 -0000 https://status.theoriamedical.com/incident/610555#54fb857a59e67f9570bd8e605816f64c9ab48f7ac11d96ba6ac05c3f1599e27c - [Web] Auto-finalize insurance info in ECW upon receiving ADT outbound files - [WEB] Flagged Vitals > Update Range of Vital Trigger - [WEB] E-Prescribe > Syncing of Patient Details - [WEB] [Sync Providers with ERX] Duplicates disabled Providers - [SERVER] eCW > Send SIU Message every signed encounter - Remove Unnecessary Required Fields from Results & A/P Tabs - Enhance Tobacco Cessation Workflow: Integrate G0030 for Brief Counseling (<= 3 Minutes) - CPT Code 99406 Logic: Adjust Time Statement Range from [3-10] to (>3 - 10) Minutes - Update Tobacco Counseling 'Time Spent' Verbiage (Conditional for Post-Release Notes) - ChartEasy Web: Intermittent Failure to Add Meds via Click Buttons to A/P ChartEasy v1.7.32 Deployment https://status.theoriamedical.com/incident/610555 Sat, 28 Jun 2025 07:30:00 -0000 https://status.theoriamedical.com/incident/610555#54fb857a59e67f9570bd8e605816f64c9ab48f7ac11d96ba6ac05c3f1599e27c - [Web] Auto-finalize insurance info in ECW upon receiving ADT outbound files - [WEB] Flagged Vitals > Update Range of Vital Trigger - [WEB] E-Prescribe > Syncing of Patient Details - [WEB] [Sync Providers with ERX] Duplicates disabled Providers - [SERVER] eCW > Send SIU Message every signed encounter - Remove Unnecessary Required Fields from Results & A/P Tabs - Enhance Tobacco Cessation Workflow: Integrate G0030 for Brief Counseling (<= 3 Minutes) - CPT Code 99406 Logic: Adjust Time Statement Range from [3-10] to (>3 - 10) Minutes - Update Tobacco Counseling 'Time Spent' Verbiage (Conditional for Post-Release Notes) - ChartEasy Web: Intermittent Failure to Add Meds via Click Buttons to A/P ChartEasy v1.7.31 Deployment https://status.theoriamedical.com/incident/609358 Thu, 26 Jun 2025 06:30:25 -0000 https://status.theoriamedical.com/incident/609358#1dfabe7b1fe818d2413ba83f9bd6fa306638ecdb12368dd45050123575e5cdec Maintenance completed ChartEasy v1.7.31 Deployment https://status.theoriamedical.com/incident/609358 Thu, 26 Jun 2025 06:30:25 -0000 https://status.theoriamedical.com/incident/609358#1dfabe7b1fe818d2413ba83f9bd6fa306638ecdb12368dd45050123575e5cdec Maintenance completed ChartEasy v1.7.31 Deployment https://status.theoriamedical.com/incident/609358 Thu, 26 Jun 2025 06:00:25 -0000 https://status.theoriamedical.com/incident/609358#ebb0db9471ad5c39200d53d916e5d78adbab1ac9a9fd127736d96083053e37b8 - For Optimization: UpdateEncounter - Presets not loading on mobile - [Web] Updating encounter returns HTTP 400 error when navigating away and returning to the encounter page - [SE] Implement Daily Patient Visit Limits for Providers - Exclude Non-Billable Visit to visit count - Assessment Field Not Visually Indicated as Required and Preventing Signing - Bug: Time Spent for Tobacco Cessation Does Not Accept Decimals & Fails for 10.x Values ChartEasy v1.7.31 Deployment https://status.theoriamedical.com/incident/609358 Thu, 26 Jun 2025 06:00:25 -0000 https://status.theoriamedical.com/incident/609358#ebb0db9471ad5c39200d53d916e5d78adbab1ac9a9fd127736d96083053e37b8 - For Optimization: UpdateEncounter - Presets not loading on mobile - [Web] Updating encounter returns HTTP 400 error when navigating away and returning to the encounter page - [SE] Implement Daily Patient Visit Limits for Providers - Exclude Non-Billable Visit to visit count - Assessment Field Not Visually Indicated as Required and Preventing Signing - Bug: Time Spent for Tobacco Cessation Does Not Accept Decimals & Fails for 10.x Values Charteasy v1.7.30 Deployment https://status.theoriamedical.com/incident/608079 Tue, 24 Jun 2025 07:15:32 -0000 https://status.theoriamedical.com/incident/608079#15798ccd77e5bd35d186ab8b9272626f0c39db8a13a7e20f094c3ee6fe7e47f0 Maintenance completed Charteasy v1.7.30 Deployment https://status.theoriamedical.com/incident/608079 Tue, 24 Jun 2025 07:15:32 -0000 https://status.theoriamedical.com/incident/608079#15798ccd77e5bd35d186ab8b9272626f0c39db8a13a7e20f094c3ee6fe7e47f0 Maintenance completed Charteasy v1.7.30 Deployment https://status.theoriamedical.com/incident/608079 Tue, 24 Jun 2025 07:15:32 -0000 https://status.theoriamedical.com/incident/608079#15798ccd77e5bd35d186ab8b9272626f0c39db8a13a7e20f094c3ee6fe7e47f0 Maintenance completed Charteasy v1.7.30 Deployment https://status.theoriamedical.com/incident/608079 Tue, 24 Jun 2025 06:45:32 -0000 https://status.theoriamedical.com/incident/608079#c6c1579911b38a6512fa48a78e75eda0a14338229683541b3d7379ab60054334 CHART-5932 [HOTFIX] Screenings Section not Loading CHART-5933 [HOTFIX] Encounter Preview not Loading (recordedDate is null) CHART-5915 For Optimization: eRx Queries - Indexing of Foreign Keys Charteasy v1.7.30 Deployment https://status.theoriamedical.com/incident/608079 Tue, 24 Jun 2025 06:45:32 -0000 https://status.theoriamedical.com/incident/608079#c6c1579911b38a6512fa48a78e75eda0a14338229683541b3d7379ab60054334 CHART-5932 [HOTFIX] Screenings Section not Loading CHART-5933 [HOTFIX] Encounter Preview not Loading (recordedDate is null) CHART-5915 For Optimization: eRx Queries - Indexing of Foreign Keys Charteasy v1.7.30 Deployment https://status.theoriamedical.com/incident/608079 Tue, 24 Jun 2025 06:45:32 -0000 https://status.theoriamedical.com/incident/608079#c6c1579911b38a6512fa48a78e75eda0a14338229683541b3d7379ab60054334 CHART-5932 [HOTFIX] Screenings Section not Loading CHART-5933 [HOTFIX] Encounter Preview not Loading (recordedDate is null) CHART-5915 For Optimization: eRx Queries - Indexing of Foreign Keys ChartEasy v1.7.29 Deployment https://status.theoriamedical.com/incident/606701 Sat, 21 Jun 2025 06:30:49 -0000 https://status.theoriamedical.com/incident/606701#f520472129c850ad24ac5e5fc10ba18fbfc5d3babedadcd8bca9a5d0bb98150b Maintenance completed ChartEasy v1.7.29 Deployment https://status.theoriamedical.com/incident/606701 Sat, 21 Jun 2025 06:30:49 -0000 https://status.theoriamedical.com/incident/606701#f520472129c850ad24ac5e5fc10ba18fbfc5d3babedadcd8bca9a5d0bb98150b Maintenance completed ChartEasy v1.7.29 Deployment https://status.theoriamedical.com/incident/606701 Sat, 21 Jun 2025 06:00:49 -0000 https://status.theoriamedical.com/incident/606701#a97e2dda2d1192ce002833ff6313997e2a83de234bdfd3665c3a5ef51c2745fb - [WEB] CCM > Deleted Addendums Still Appear in the List - For Optimization: LLMQueue ChartEasy v1.7.29 Deployment https://status.theoriamedical.com/incident/606701 Sat, 21 Jun 2025 06:00:49 -0000 https://status.theoriamedical.com/incident/606701#a97e2dda2d1192ce002833ff6313997e2a83de234bdfd3665c3a5ef51c2745fb - [WEB] CCM > Deleted Addendums Still Appear in the List - For Optimization: LLMQueue ChartEasy v1.7.28 Re-Deployment https://status.theoriamedical.com/incident/606003 Thu, 19 Jun 2025 18:00:03 -0000 https://status.theoriamedical.com/incident/606003#9e4556f6f4121b911a9bf63be9f3b853f175d5733c016e5e648b8644d0f0e358 Maintenance completed ChartEasy v1.7.28 Re-Deployment https://status.theoriamedical.com/incident/606003 Thu, 19 Jun 2025 18:00:03 -0000 https://status.theoriamedical.com/incident/606003#9e4556f6f4121b911a9bf63be9f3b853f175d5733c016e5e648b8644d0f0e358 Maintenance completed ChartEasy v1.7.28 Re-Deployment https://status.theoriamedical.com/incident/606003 Thu, 19 Jun 2025 17:00:03 -0000 https://status.theoriamedical.com/incident/606003#1250e2166e95e6e278df42ec7d033f92ba7d97963064cbe261bb18b1ce0170fb - CHART-5084 [WEB] CCM > To allow Super Admin to delete signed CCM note - CHART-5747 [Surescripts] Date Passing Issue with New Prescription Requests - CHART-5757 [SERVER] Synchronize Facility Contact Number for e-Prescribing - CHART-5872 Investigate "Create Order" fails with Status Code 400 and forces user logout - CHART-5918 ChartEasy Web - Update Pendo to Use masterAccountId and Align Metadata Across Mobile and Web - CHART-5878 For Optimization: Preset - CHART-5903 For Optimization: "Find Dispensable Drug" Query on Medications Tab - CHART-5917 Add Browser Tab Identifier to Note Draft Logs (Cache & Database) - COM-54 Implement Non-Pharmacologic Options for Hypertension Management in ChartEasy - COM-86 Integrate Social Determinants of Health to Enhance MIPS and ACO Outcomes - COM-215 "Outstanding Items" Banner Displays Incorrectly on Completed Encounters ChartEasy v1.7.28 Re-Deployment https://status.theoriamedical.com/incident/606003 Thu, 19 Jun 2025 17:00:03 -0000 https://status.theoriamedical.com/incident/606003#1250e2166e95e6e278df42ec7d033f92ba7d97963064cbe261bb18b1ce0170fb - CHART-5084 [WEB] CCM > To allow Super Admin to delete signed CCM note - CHART-5747 [Surescripts] Date Passing Issue with New Prescription Requests - CHART-5757 [SERVER] Synchronize Facility Contact Number for e-Prescribing - CHART-5872 Investigate "Create Order" fails with Status Code 400 and forces user logout - CHART-5918 ChartEasy Web - Update Pendo to Use masterAccountId and Align Metadata Across Mobile and Web - CHART-5878 For Optimization: Preset - CHART-5903 For Optimization: "Find Dispensable Drug" Query on Medications Tab - CHART-5917 Add Browser Tab Identifier to Note Draft Logs (Cache & Database) - COM-54 Implement Non-Pharmacologic Options for Hypertension Management in ChartEasy - COM-86 Integrate Social Determinants of Health to Enhance MIPS and ACO Outcomes - COM-215 "Outstanding Items" Banner Displays Incorrectly on Completed Encounters Charteasy v1.7.27 Rollback https://status.theoriamedical.com/incident/605660 Thu, 19 Jun 2025 09:30:57 -0000 https://status.theoriamedical.com/incident/605660#e759d303dede0636d309c79881ae016083362ca3f2a9f8de2be5389e911dbe90 Maintenance completed Charteasy v1.7.27 Rollback https://status.theoriamedical.com/incident/605660 Thu, 19 Jun 2025 09:30:57 -0000 https://status.theoriamedical.com/incident/605660#e759d303dede0636d309c79881ae016083362ca3f2a9f8de2be5389e911dbe90 Maintenance completed Charteasy v1.7.27 Rollback https://status.theoriamedical.com/incident/605660 Thu, 19 Jun 2025 09:30:57 -0000 https://status.theoriamedical.com/incident/605660#e759d303dede0636d309c79881ae016083362ca3f2a9f8de2be5389e911dbe90 Maintenance completed Charteasy v1.7.27 Rollback https://status.theoriamedical.com/incident/605660 Thu, 19 Jun 2025 09:16:57 -0000 https://status.theoriamedical.com/incident/605660#1e582f8fb06abc5dc1bc00bcfb924d579274ed100f6c1e53f7057a9ae617e48b Rollback from v1.7.28 to v1.7.27 Charteasy v1.7.27 Rollback https://status.theoriamedical.com/incident/605660 Thu, 19 Jun 2025 09:16:57 -0000 https://status.theoriamedical.com/incident/605660#1e582f8fb06abc5dc1bc00bcfb924d579274ed100f6c1e53f7057a9ae617e48b Rollback from v1.7.28 to v1.7.27 Charteasy v1.7.27 Rollback https://status.theoriamedical.com/incident/605660 Thu, 19 Jun 2025 09:16:57 -0000 https://status.theoriamedical.com/incident/605660#1e582f8fb06abc5dc1bc00bcfb924d579274ed100f6c1e53f7057a9ae617e48b Rollback from v1.7.28 to v1.7.27 Charteasy v1.7.28 Deployment https://status.theoriamedical.com/incident/605579 Thu, 19 Jun 2025 07:45:12 -0000 https://status.theoriamedical.com/incident/605579#2ce7c7ff75733a7f7ba61317d837d74227e05ed55f52b62efa8179f6dc6b0c69 Maintenance completed Charteasy v1.7.28 Deployment https://status.theoriamedical.com/incident/605579 Thu, 19 Jun 2025 07:45:12 -0000 https://status.theoriamedical.com/incident/605579#2ce7c7ff75733a7f7ba61317d837d74227e05ed55f52b62efa8179f6dc6b0c69 Maintenance completed Charteasy v1.7.28 Deployment https://status.theoriamedical.com/incident/605579 Thu, 19 Jun 2025 07:45:12 -0000 https://status.theoriamedical.com/incident/605579#2ce7c7ff75733a7f7ba61317d837d74227e05ed55f52b62efa8179f6dc6b0c69 Maintenance completed Charteasy v1.7.28 Deployment https://status.theoriamedical.com/incident/605579 Thu, 19 Jun 2025 07:15:12 -0000 https://status.theoriamedical.com/incident/605579#67815a30b4e91663efbaf58453b2801b5c4783937b2ec5dc699b1adff45866d3 CHART-5084 [WEB] CCM > To allow Super Admin to delete signed CCM note CHART-5747 [Surescripts] Date Passing Issue with New Prescription Requests CHART-5757 [SERVER] Synchronize Facility Contact Number for e-Prescribing CHART-5872 Investigate "Create Order" fails with Status Code 400 and forces user logout CHART-5918 ChartEasy Web - Update Pendo to Use masterAccountId and Align Metadata Across Mobile and Web CHART-5875 For Optimization: Preset CHART-5903 For Optimization: "Find Dispensable Drug" Query on Medications Tab CHART-5917 Add Browser Tab Identifier to Note Draft Logs (Cache & Database) COM-54 Implement Non-Pharmacologic Options for Hypertension Management in ChartEasy COM-86 Integrate Social Determinants of Health to Enhance MIPS and ACO Outcomes COM-215 "Outstanding Items" Banner Displays Incorrectly on Completed Encounters Charteasy v1.7.28 Deployment https://status.theoriamedical.com/incident/605579 Thu, 19 Jun 2025 07:15:12 -0000 https://status.theoriamedical.com/incident/605579#67815a30b4e91663efbaf58453b2801b5c4783937b2ec5dc699b1adff45866d3 CHART-5084 [WEB] CCM > To allow Super Admin to delete signed CCM note CHART-5747 [Surescripts] Date Passing Issue with New Prescription Requests CHART-5757 [SERVER] Synchronize Facility Contact Number for e-Prescribing CHART-5872 Investigate "Create Order" fails with Status Code 400 and forces user logout CHART-5918 ChartEasy Web - Update Pendo to Use masterAccountId and Align Metadata Across Mobile and Web CHART-5875 For Optimization: Preset CHART-5903 For Optimization: "Find Dispensable Drug" Query on Medications Tab CHART-5917 Add Browser Tab Identifier to Note Draft Logs (Cache & Database) COM-54 Implement Non-Pharmacologic Options for Hypertension Management in ChartEasy COM-86 Integrate Social Determinants of Health to Enhance MIPS and ACO Outcomes COM-215 "Outstanding Items" Banner Displays Incorrectly on Completed Encounters Charteasy v1.7.28 Deployment https://status.theoriamedical.com/incident/605579 Thu, 19 Jun 2025 07:15:12 -0000 https://status.theoriamedical.com/incident/605579#67815a30b4e91663efbaf58453b2801b5c4783937b2ec5dc699b1adff45866d3 CHART-5084 [WEB] CCM > To allow Super Admin to delete signed CCM note CHART-5747 [Surescripts] Date Passing Issue with New Prescription Requests CHART-5757 [SERVER] Synchronize Facility Contact Number for e-Prescribing CHART-5872 Investigate "Create Order" fails with Status Code 400 and forces user logout CHART-5918 ChartEasy Web - Update Pendo to Use masterAccountId and Align Metadata Across Mobile and Web CHART-5875 For Optimization: Preset CHART-5903 For Optimization: "Find Dispensable Drug" Query on Medications Tab CHART-5917 Add Browser Tab Identifier to Note Draft Logs (Cache & Database) COM-54 Implement Non-Pharmacologic Options for Hypertension Management in ChartEasy COM-86 Integrate Social Determinants of Health to Enhance MIPS and ACO Outcomes COM-215 "Outstanding Items" Banner Displays Incorrectly on Completed Encounters Charteasy v1.7.27 Deployment https://status.theoriamedical.com/incident/604311 Tue, 17 Jun 2025 07:00:16 -0000 https://status.theoriamedical.com/incident/604311#5ee451a2867933318e95084566c34a4b2277ad2f3544d3cfb4f027b215fe38ea Maintenance completed Charteasy v1.7.27 Deployment https://status.theoriamedical.com/incident/604311 Tue, 17 Jun 2025 07:00:16 -0000 https://status.theoriamedical.com/incident/604311#5ee451a2867933318e95084566c34a4b2277ad2f3544d3cfb4f027b215fe38ea Maintenance completed Charteasy v1.7.27 Deployment https://status.theoriamedical.com/incident/604311 Tue, 17 Jun 2025 07:00:16 -0000 https://status.theoriamedical.com/incident/604311#5ee451a2867933318e95084566c34a4b2277ad2f3544d3cfb4f027b215fe38ea Maintenance completed Charteasy v1.7.27 Deployment https://status.theoriamedical.com/incident/604311 Tue, 17 Jun 2025 06:30:16 -0000 https://status.theoriamedical.com/incident/604311#6c7fe1d5f4a66ef1bb110e744906da5f792145ddac164559bfcfbb67c4a59174 CHART-5900 Failed to fetch (erx) orders COM-119 Batch updating of Medications COM-222 Revert CPT Codes Dropdown Text to "Select CPT Codes" Charteasy v1.7.27 Deployment https://status.theoriamedical.com/incident/604311 Tue, 17 Jun 2025 06:30:16 -0000 https://status.theoriamedical.com/incident/604311#6c7fe1d5f4a66ef1bb110e744906da5f792145ddac164559bfcfbb67c4a59174 CHART-5900 Failed to fetch (erx) orders COM-119 Batch updating of Medications COM-222 Revert CPT Codes Dropdown Text to "Select CPT Codes" Charteasy v1.7.27 Deployment https://status.theoriamedical.com/incident/604311 Tue, 17 Jun 2025 06:30:16 -0000 https://status.theoriamedical.com/incident/604311#6c7fe1d5f4a66ef1bb110e744906da5f792145ddac164559bfcfbb67c4a59174 CHART-5900 Failed to fetch (erx) orders COM-119 Batch updating of Medications COM-222 Revert CPT Codes Dropdown Text to "Select CPT Codes" Charteasy v1.7.26 Deployment https://status.theoriamedical.com/incident/602859 Sat, 14 Jun 2025 08:00:27 -0000 https://status.theoriamedical.com/incident/602859#64f4265bb40f38c1d32c6eebb59c24da50f6f7f5f0315284fbe4f4d616ae186c Maintenance completed Charteasy v1.7.26 Deployment https://status.theoriamedical.com/incident/602859 Sat, 14 Jun 2025 08:00:27 -0000 https://status.theoriamedical.com/incident/602859#64f4265bb40f38c1d32c6eebb59c24da50f6f7f5f0315284fbe4f4d616ae186c Maintenance completed Charteasy v1.7.26 Deployment https://status.theoriamedical.com/incident/602859 Sat, 14 Jun 2025 08:00:27 -0000 https://status.theoriamedical.com/incident/602859#64f4265bb40f38c1d32c6eebb59c24da50f6f7f5f0315284fbe4f4d616ae186c Maintenance completed Charteasy v1.7.26 Deployment https://status.theoriamedical.com/incident/602859 Sat, 14 Jun 2025 07:30:27 -0000 https://status.theoriamedical.com/incident/602859#321088f46eb2ca4bf0d14b274f39e2a54f8499c8ec7fb3c469ffeb04ebd14668 CHART-5700 Allow Ordering of Medical Supplies and Auto-Gray Out Irrelevant Fields CHART-5879 For Optimization: PCDAuditCases CHART-5895 Location Banner Persists & Blocks Content on iPad COM-196 Encounter Signing Fails with "Failed to proceed to sig..." Response Charteasy v1.7.26 Deployment https://status.theoriamedical.com/incident/602859 Sat, 14 Jun 2025 07:30:27 -0000 https://status.theoriamedical.com/incident/602859#321088f46eb2ca4bf0d14b274f39e2a54f8499c8ec7fb3c469ffeb04ebd14668 CHART-5700 Allow Ordering of Medical Supplies and Auto-Gray Out Irrelevant Fields CHART-5879 For Optimization: PCDAuditCases CHART-5895 Location Banner Persists & Blocks Content on iPad COM-196 Encounter Signing Fails with "Failed to proceed to sig..." Response Charteasy v1.7.26 Deployment https://status.theoriamedical.com/incident/602859 Sat, 14 Jun 2025 07:30:27 -0000 https://status.theoriamedical.com/incident/602859#321088f46eb2ca4bf0d14b274f39e2a54f8499c8ec7fb3c469ffeb04ebd14668 CHART-5700 Allow Ordering of Medical Supplies and Auto-Gray Out Irrelevant Fields CHART-5879 For Optimization: PCDAuditCases CHART-5895 Location Banner Persists & Blocks Content on iPad COM-196 Encounter Signing Fails with "Failed to proceed to sig..." Response ChartEasy v1.7.25 Deployment https://status.theoriamedical.com/incident/602308 Fri, 13 Jun 2025 06:30:00 -0000 https://status.theoriamedical.com/incident/602308#31c5fd0ee24bc76793f24a16ff0330eae1d573944aa0a3665a49cfa9aeaafa1d Maintenance completed ChartEasy v1.7.25 Deployment https://status.theoriamedical.com/incident/602308 Fri, 13 Jun 2025 06:30:00 -0000 https://status.theoriamedical.com/incident/602308#31c5fd0ee24bc76793f24a16ff0330eae1d573944aa0a3665a49cfa9aeaafa1d Maintenance completed ChartEasy v1.7.25 Deployment https://status.theoriamedical.com/incident/602308 Fri, 13 Jun 2025 06:00:00 -0000 https://status.theoriamedical.com/incident/602308#d977a37ecac3071941f562e3871547e176d73320815d8acf0c81afc430204852 Optimize slow running queries, Monitoring for graphql, mongo, express ChartEasy v1.7.25 Deployment https://status.theoriamedical.com/incident/602308 Fri, 13 Jun 2025 06:00:00 -0000 https://status.theoriamedical.com/incident/602308#d977a37ecac3071941f562e3871547e176d73320815d8acf0c81afc430204852 Optimize slow running queries, Monitoring for graphql, mongo, express ChartEasy v1.7.24 Deployment https://status.theoriamedical.com/incident/601227 Thu, 12 Jun 2025 03:00:00 -0000 https://status.theoriamedical.com/incident/601227#27c163d6c6d6a4164de9fe4ad5644f0473ab160b221c1dc2f1242ebe171f0353 Maintenance completed ChartEasy v1.7.24 Deployment https://status.theoriamedical.com/incident/601227 Thu, 12 Jun 2025 03:00:00 -0000 https://status.theoriamedical.com/incident/601227#27c163d6c6d6a4164de9fe4ad5644f0473ab160b221c1dc2f1242ebe171f0353 Maintenance completed ChartEasy v1.7.24 Deployment https://status.theoriamedical.com/incident/601227 Thu, 12 Jun 2025 02:30:00 -0000 https://status.theoriamedical.com/incident/601227#3a32da25fc2428840f7369ed7135d1a60a15d7262bb3726c0381cb84fb2d8a0c Multiple Tabs Warning, ICD10 search "No recent search found", Toggable Telemetry, Tobacco Hard Block, Assessment Enhance Provider Workflow ChartEasy v1.7.24 Deployment https://status.theoriamedical.com/incident/601227 Thu, 12 Jun 2025 02:30:00 -0000 https://status.theoriamedical.com/incident/601227#3a32da25fc2428840f7369ed7135d1a60a15d7262bb3726c0381cb84fb2d8a0c Multiple Tabs Warning, ICD10 search "No recent search found", Toggable Telemetry, Tobacco Hard Block, Assessment Enhance Provider Workflow ChartEasy v1.7.23 Deployment https://status.theoriamedical.com/incident/600050 Tue, 10 Jun 2025 23:30:00 -0000 https://status.theoriamedical.com/incident/600050#31e1552ac7115658586573cd62b9cc28bd528f6c09f3388b8d2b844e9ea17fa1 Maintenance completed ChartEasy v1.7.23 Deployment https://status.theoriamedical.com/incident/600050 Tue, 10 Jun 2025 23:30:00 -0000 https://status.theoriamedical.com/incident/600050#31e1552ac7115658586573cd62b9cc28bd528f6c09f3388b8d2b844e9ea17fa1 Maintenance completed ChartEasy v1.7.23 Deployment https://status.theoriamedical.com/incident/600050 Tue, 10 Jun 2025 23:30:00 -0000 https://status.theoriamedical.com/incident/600050#31e1552ac7115658586573cd62b9cc28bd528f6c09f3388b8d2b844e9ea17fa1 Maintenance completed ChartEasy v1.7.23 Deployment https://status.theoriamedical.com/incident/600050 Tue, 10 Jun 2025 23:30:00 -0000 https://status.theoriamedical.com/incident/600050#31e1552ac7115658586573cd62b9cc28bd528f6c09f3388b8d2b844e9ea17fa1 Maintenance completed ChartEasy v1.7.23 Deployment https://status.theoriamedical.com/incident/600050 Tue, 10 Jun 2025 23:00:00 -0000 https://status.theoriamedical.com/incident/600050#60a2ba13d103e24fff30f7ed9f57a94dc0eef98b9ab91ee709bedfdc7646f2a7 - [WEB] Optimize Encounter Page Notes - Age and Gender Check Performance in HPI Tab - [WEB] Optimize Encounter Page Notes - Similarity Checker Performance for HPI and A/P Tabs - [WEB] Eliminate Unnecessary API Polling & Implement Stop-on-Error for All Encounter Tabs with SpeakEasy - Implement Visit Type Exemptions for Auto-Audit Processes ChartEasy v1.7.23 Deployment https://status.theoriamedical.com/incident/600050 Tue, 10 Jun 2025 23:00:00 -0000 https://status.theoriamedical.com/incident/600050#60a2ba13d103e24fff30f7ed9f57a94dc0eef98b9ab91ee709bedfdc7646f2a7 - [WEB] Optimize Encounter Page Notes - Age and Gender Check Performance in HPI Tab - [WEB] Optimize Encounter Page Notes - Similarity Checker Performance for HPI and A/P Tabs - [WEB] Eliminate Unnecessary API Polling & Implement Stop-on-Error for All Encounter Tabs with SpeakEasy - Implement Visit Type Exemptions for Auto-Audit Processes ChartEasy v1.7.23 Deployment https://status.theoriamedical.com/incident/600050 Tue, 10 Jun 2025 23:00:00 -0000 https://status.theoriamedical.com/incident/600050#60a2ba13d103e24fff30f7ed9f57a94dc0eef98b9ab91ee709bedfdc7646f2a7 - [WEB] Optimize Encounter Page Notes - Age and Gender Check Performance in HPI Tab - [WEB] Optimize Encounter Page Notes - Similarity Checker Performance for HPI and A/P Tabs - [WEB] Eliminate Unnecessary API Polling & Implement Stop-on-Error for All Encounter Tabs with SpeakEasy - Implement Visit Type Exemptions for Auto-Audit Processes ChartEasy v1.7.23 Deployment https://status.theoriamedical.com/incident/600050 Tue, 10 Jun 2025 23:00:00 -0000 https://status.theoriamedical.com/incident/600050#60a2ba13d103e24fff30f7ed9f57a94dc0eef98b9ab91ee709bedfdc7646f2a7 - [WEB] Optimize Encounter Page Notes - Age and Gender Check Performance in HPI Tab - [WEB] Optimize Encounter Page Notes - Similarity Checker Performance for HPI and A/P Tabs - [WEB] Eliminate Unnecessary API Polling & Implement Stop-on-Error for All Encounter Tabs with SpeakEasy - Implement Visit Type Exemptions for Auto-Audit Processes ChartEasy v1.7.22 Deployment https://status.theoriamedical.com/incident/599178 Mon, 09 Jun 2025 05:30:00 -0000 https://status.theoriamedical.com/incident/599178#ec8ac78761750a712620254fd2eb4f00744efb3d164803f4bbacc2549db24a2b Maintenance completed ChartEasy v1.7.22 Deployment https://status.theoriamedical.com/incident/599178 Mon, 09 Jun 2025 05:30:00 -0000 https://status.theoriamedical.com/incident/599178#ec8ac78761750a712620254fd2eb4f00744efb3d164803f4bbacc2549db24a2b Maintenance completed ChartEasy v1.7.22 Deployment https://status.theoriamedical.com/incident/599178 Mon, 09 Jun 2025 05:00:00 -0000 https://status.theoriamedical.com/incident/599178#94bfcdff72fd09dadd8c195e08d8e2768f0a446cc9c16bd896db151add9bc80a - WEB Type ahead for ICD10CM Code Search ChartEasy v1.7.22 Deployment https://status.theoriamedical.com/incident/599178 Mon, 09 Jun 2025 05:00:00 -0000 https://status.theoriamedical.com/incident/599178#94bfcdff72fd09dadd8c195e08d8e2768f0a446cc9c16bd896db151add9bc80a - WEB Type ahead for ICD10CM Code Search ChartEasy v1.7.21 Deployment https://status.theoriamedical.com/incident/598548 Sat, 07 Jun 2025 08:30:03 -0000 https://status.theoriamedical.com/incident/598548#6d403a1adb3fa4aa901c2d6d0417dc88425c6b06645944abb4445aa928ec654a Maintenance completed ChartEasy v1.7.21 Deployment https://status.theoriamedical.com/incident/598548 Sat, 07 Jun 2025 08:30:03 -0000 https://status.theoriamedical.com/incident/598548#6d403a1adb3fa4aa901c2d6d0417dc88425c6b06645944abb4445aa928ec654a Maintenance completed ChartEasy v1.7.21 Deployment https://status.theoriamedical.com/incident/598548 Sat, 07 Jun 2025 08:00:00 -0000 https://status.theoriamedical.com/incident/598548#a9c39bc6d8fa0c4a1e333912be1b6d11fcacfd805dfcef5a4a504990c9a611a0 - Azure Application Insights - Pendo ChartEasy v1.7.21 Deployment https://status.theoriamedical.com/incident/598548 Sat, 07 Jun 2025 08:00:00 -0000 https://status.theoriamedical.com/incident/598548#a9c39bc6d8fa0c4a1e333912be1b6d11fcacfd805dfcef5a4a504990c9a611a0 - Azure Application Insights - Pendo ICD10 Code Search - Fixes and Performance Improvement https://status.theoriamedical.com/incident/598166 Fri, 06 Jun 2025 12:45:30 -0000 https://status.theoriamedical.com/incident/598166#8ad3a0f868a06dea367d7f34bd9d5dfa59fed594c271257939551e82b8dab75d Maintenance completed ICD10 Code Search - Fixes and Performance Improvement https://status.theoriamedical.com/incident/598166 Fri, 06 Jun 2025 12:45:30 -0000 https://status.theoriamedical.com/incident/598166#8ad3a0f868a06dea367d7f34bd9d5dfa59fed594c271257939551e82b8dab75d Maintenance completed ICD10 Code Search - Fixes and Performance Improvement https://status.theoriamedical.com/incident/598166 Fri, 06 Jun 2025 12:45:30 -0000 https://status.theoriamedical.com/incident/598166#8ad3a0f868a06dea367d7f34bd9d5dfa59fed594c271257939551e82b8dab75d Maintenance completed ICD10 Code Search - Fixes and Performance Improvement https://status.theoriamedical.com/incident/598166 Fri, 06 Jun 2025 12:15:30 -0000 https://status.theoriamedical.com/incident/598166#0b9a9b876c8c2b40fb27b2bc05981a25c2e3f0216551a2b7ac86c830a8e477b1 ICD10 Code Search - Fixes and Performance Improvement ICD10 Code Search - Fixes and Performance Improvement https://status.theoriamedical.com/incident/598166 Fri, 06 Jun 2025 12:15:30 -0000 https://status.theoriamedical.com/incident/598166#0b9a9b876c8c2b40fb27b2bc05981a25c2e3f0216551a2b7ac86c830a8e477b1 ICD10 Code Search - Fixes and Performance Improvement ICD10 Code Search - Fixes and Performance Improvement https://status.theoriamedical.com/incident/598166 Fri, 06 Jun 2025 12:15:30 -0000 https://status.theoriamedical.com/incident/598166#0b9a9b876c8c2b40fb27b2bc05981a25c2e3f0216551a2b7ac86c830a8e477b1 ICD10 Code Search - Fixes and Performance Improvement Charteasy v1.7.19 Deployment https://status.theoriamedical.com/incident/597398 Thu, 05 Jun 2025 07:40:00 -0000 https://status.theoriamedical.com/incident/597398#69c2c14226b80f05d77bf28f8ab7b062ac20b8ea2144fd67b25091e78430a431 Maintenance completed Charteasy v1.7.19 Deployment https://status.theoriamedical.com/incident/597398 Thu, 05 Jun 2025 07:40:00 -0000 https://status.theoriamedical.com/incident/597398#69c2c14226b80f05d77bf28f8ab7b062ac20b8ea2144fd67b25091e78430a431 Maintenance completed Charteasy v1.7.19 Deployment https://status.theoriamedical.com/incident/597398 Thu, 05 Jun 2025 07:40:00 -0000 https://status.theoriamedical.com/incident/597398#69c2c14226b80f05d77bf28f8ab7b062ac20b8ea2144fd67b25091e78430a431 Maintenance completed Charteasy v1.7.19 Deployment https://status.theoriamedical.com/incident/597398 Thu, 05 Jun 2025 06:45:00 -0000 https://status.theoriamedical.com/incident/597398#4e06471aefe0d03b89e41a7b6e72d9f581ef98af69b26d46861d16358fb9e20b COM-124 Encounter Deletion Limit for Automation Testing COM-24 Implement Hard Block to Complete Annual Fall Screening CHART-5736 Enable New ECW Workflow for All Facilities via Feature Flag Update Charteasy v1.7.19 Deployment https://status.theoriamedical.com/incident/597398 Thu, 05 Jun 2025 06:45:00 -0000 https://status.theoriamedical.com/incident/597398#4e06471aefe0d03b89e41a7b6e72d9f581ef98af69b26d46861d16358fb9e20b COM-124 Encounter Deletion Limit for Automation Testing COM-24 Implement Hard Block to Complete Annual Fall Screening CHART-5736 Enable New ECW Workflow for All Facilities via Feature Flag Update Charteasy v1.7.19 Deployment https://status.theoriamedical.com/incident/597398 Thu, 05 Jun 2025 06:45:00 -0000 https://status.theoriamedical.com/incident/597398#4e06471aefe0d03b89e41a7b6e72d9f581ef98af69b26d46861d16358fb9e20b COM-124 Encounter Deletion Limit for Automation Testing COM-24 Implement Hard Block to Complete Annual Fall Screening CHART-5736 Enable New ECW Workflow for All Facilities via Feature Flag Update ChartEasy v1.7.17 Deployment https://status.theoriamedical.com/incident/594516 Sat, 31 May 2025 05:45:00 -0000 https://status.theoriamedical.com/incident/594516#54dd167cbfbf23a9135e7503cc070aeae47ac9c81de173c2bfbe5caa96db732c Maintenance completed ChartEasy v1.7.17 Deployment https://status.theoriamedical.com/incident/594516 Sat, 31 May 2025 05:45:00 -0000 https://status.theoriamedical.com/incident/594516#54dd167cbfbf23a9135e7503cc070aeae47ac9c81de173c2bfbe5caa96db732c Maintenance completed ChartEasy v1.7.17 Deployment https://status.theoriamedical.com/incident/594516 Sat, 31 May 2025 05:15:00 -0000 https://status.theoriamedical.com/incident/594516#59daf41b2840f415a8fb34cfc517d30bd2f2587eb1360d461ce56fe08f792092 CHART-5083: [SERVER] A/S > Remove delay on removing schedules when a patient is discharged. CHART-5436: [SERVER] Implement a Feature Flag to Exclude Geolocation for Accounts. CHART-5473: [SERVER] Include the adding of eRx access in the identity proofing process. CHART-5546: [WEB] Surescripts > Handle workflow for Incoming Messages Webhook Errors. CHART-5612: [WEB] Implement sorting functionality within the Orders, Pending, and Voided tabs in eRx. CHART-5627: [WEB] Implement Type-Ahead Search for eRx Dropdown Menus. CHART-5630: [WEB] Update eRx Guide. CHART-5650: Fix "Response not successful: Received status code 400 - allergies". CHART-5651: Fix "Response not successful: Received status code 400 - pastFamilyHistory". CHART-5652: Fix "Response not successful: Received status code 400 - hpi3 / hpi3 subsections". CHART-5653: Fix "Response not successful: Received status code 400 - results". CHART-5654: Fix "Response not successful: Received status code 400 - medications". CHART-5681: Warn Users About Data Loss If Same Encounter is Opened in Multiple Tabs. CHART-5715: Add Surescripts Axios Requests to ApiRequest logs. ChartEasy v1.7.17 Deployment https://status.theoriamedical.com/incident/594516 Sat, 31 May 2025 05:15:00 -0000 https://status.theoriamedical.com/incident/594516#59daf41b2840f415a8fb34cfc517d30bd2f2587eb1360d461ce56fe08f792092 CHART-5083: [SERVER] A/S > Remove delay on removing schedules when a patient is discharged. CHART-5436: [SERVER] Implement a Feature Flag to Exclude Geolocation for Accounts. CHART-5473: [SERVER] Include the adding of eRx access in the identity proofing process. CHART-5546: [WEB] Surescripts > Handle workflow for Incoming Messages Webhook Errors. CHART-5612: [WEB] Implement sorting functionality within the Orders, Pending, and Voided tabs in eRx. CHART-5627: [WEB] Implement Type-Ahead Search for eRx Dropdown Menus. CHART-5630: [WEB] Update eRx Guide. CHART-5650: Fix "Response not successful: Received status code 400 - allergies". CHART-5651: Fix "Response not successful: Received status code 400 - pastFamilyHistory". CHART-5652: Fix "Response not successful: Received status code 400 - hpi3 / hpi3 subsections". CHART-5653: Fix "Response not successful: Received status code 400 - results". CHART-5654: Fix "Response not successful: Received status code 400 - medications". CHART-5681: Warn Users About Data Loss If Same Encounter is Opened in Multiple Tabs. CHART-5715: Add Surescripts Axios Requests to ApiRequest logs. ChartEasy v1.7.16 Deployment https://status.theoriamedical.com/incident/580413 Mon, 26 May 2025 14:00:00 -0000 https://status.theoriamedical.com/incident/580413#3f2456f4a6b9c9ef46e965e6905dd100faf5d7f2266728481017d8b294a16e9a Maintenance completed ChartEasy v1.7.16 Deployment https://status.theoriamedical.com/incident/580413 Mon, 26 May 2025 14:00:00 -0000 https://status.theoriamedical.com/incident/580413#3f2456f4a6b9c9ef46e965e6905dd100faf5d7f2266728481017d8b294a16e9a Maintenance completed ChartEasy v1.7.16 Deployment https://status.theoriamedical.com/incident/580413 Mon, 26 May 2025 14:00:00 -0000 https://status.theoriamedical.com/incident/580413#3f2456f4a6b9c9ef46e965e6905dd100faf5d7f2266728481017d8b294a16e9a Maintenance completed ChartEasy v1.7.16 Deployment https://status.theoriamedical.com/incident/580413 Mon, 26 May 2025 13:30:00 -0000 https://status.theoriamedical.com/incident/580413#c3298782f85bb80fb6d13c26af6c7970aa75f648a8523268982e6e2bd2b3a1b7 This deployment is the rollback for COM-62 [SE] Implement Daily Patient Visit Limits for Providers ChartEasy v1.7.16 Deployment https://status.theoriamedical.com/incident/580413 Mon, 26 May 2025 13:30:00 -0000 https://status.theoriamedical.com/incident/580413#c3298782f85bb80fb6d13c26af6c7970aa75f648a8523268982e6e2bd2b3a1b7 This deployment is the rollback for COM-62 [SE] Implement Daily Patient Visit Limits for Providers ChartEasy v1.7.16 Deployment https://status.theoriamedical.com/incident/580413 Mon, 26 May 2025 13:30:00 -0000 https://status.theoriamedical.com/incident/580413#c3298782f85bb80fb6d13c26af6c7970aa75f648a8523268982e6e2bd2b3a1b7 This deployment is the rollback for COM-62 [SE] Implement Daily Patient Visit Limits for Providers ChartEasy v1.7.15 Deployment https://status.theoriamedical.com/incident/577781 Sat, 24 May 2025 07:00:11 -0000 https://status.theoriamedical.com/incident/577781#029c24e39a67dddb5fca4f137a91eca221b009a3c272bd6b181599f88c5f775b Maintenance completed ChartEasy v1.7.15 Deployment https://status.theoriamedical.com/incident/577781 Sat, 24 May 2025 07:00:11 -0000 https://status.theoriamedical.com/incident/577781#029c24e39a67dddb5fca4f137a91eca221b009a3c272bd6b181599f88c5f775b Maintenance completed ChartEasy v1.7.15 Deployment https://status.theoriamedical.com/incident/577781 Sat, 24 May 2025 06:00:11 -0000 https://status.theoriamedical.com/incident/577781#948e9915c2a9d31ac172045a942e5ac5216c6d11856ddaccb88c9615e9af5a1a CHART-4412: Display MatrixCare Resident ID in the Patient Chart. CHART-4816: Fix inability to use Presets in HHC form. CHART-4909: Enable booking of Annual ACP Review in A/S. CHART-5396: Display a "Warning Sign" Icon for Flagged Vitals. CHART-5405: Resolve issue preventing signing in RPM Billing. CHART-5615: Add Date of Birth to the Patient List in E-Prescribe. CHART-5629: Correct an incorrect encounter link due to duplicate patient names (specifically for Ronald Cooper). CHART-5637: Create a job for resending eCW messages and improve HL7 message sanitation. CHART-5685: Add the number of attempts in ClientLog. CHART-5699: Add pop-up reminders and banners to remind providers to perform identity proofing. COM-7: Implement logic for CPT code changes after audit and enforce re-audit for CPT code changes in Signed Encounters. COM-53: Implement a CCM Documentation Care Plan Template with Time Logs. COM-62: Implement daily patient visit limits for providers. COM-73: Implement a CCM Documentation Care Plan Template with Signatures. COM-82: Implement logic for CPT code changes after audit and enforce re-audit for addendums in Signed Encounters. ChartEasy v1.7.15 Deployment https://status.theoriamedical.com/incident/577781 Sat, 24 May 2025 06:00:11 -0000 https://status.theoriamedical.com/incident/577781#948e9915c2a9d31ac172045a942e5ac5216c6d11856ddaccb88c9615e9af5a1a CHART-4412: Display MatrixCare Resident ID in the Patient Chart. CHART-4816: Fix inability to use Presets in HHC form. CHART-4909: Enable booking of Annual ACP Review in A/S. CHART-5396: Display a "Warning Sign" Icon for Flagged Vitals. CHART-5405: Resolve issue preventing signing in RPM Billing. CHART-5615: Add Date of Birth to the Patient List in E-Prescribe. CHART-5629: Correct an incorrect encounter link due to duplicate patient names (specifically for Ronald Cooper). CHART-5637: Create a job for resending eCW messages and improve HL7 message sanitation. CHART-5685: Add the number of attempts in ClientLog. CHART-5699: Add pop-up reminders and banners to remind providers to perform identity proofing. COM-7: Implement logic for CPT code changes after audit and enforce re-audit for CPT code changes in Signed Encounters. COM-53: Implement a CCM Documentation Care Plan Template with Time Logs. COM-62: Implement daily patient visit limits for providers. COM-73: Implement a CCM Documentation Care Plan Template with Signatures. COM-82: Implement logic for CPT code changes after audit and enforce re-audit for addendums in Signed Encounters. ChartEasy v1.7.14 Deployment https://status.theoriamedical.com/incident/568433 Sat, 17 May 2025 07:50:00 -0000 https://status.theoriamedical.com/incident/568433#55a5c8bb6146423f40003dc7a009729a8f192af496c4c6844db6d365ead64988 Maintenance completed ChartEasy v1.7.14 Deployment https://status.theoriamedical.com/incident/568433 Sat, 17 May 2025 07:50:00 -0000 https://status.theoriamedical.com/incident/568433#55a5c8bb6146423f40003dc7a009729a8f192af496c4c6844db6d365ead64988 Maintenance completed ChartEasy v1.7.14 Deployment https://status.theoriamedical.com/incident/568433 Sat, 17 May 2025 06:50:00 -0000 https://status.theoriamedical.com/incident/568433#7f95e3cdf6126c72d29039cee06ca3740b4a9d6a7a2d06747b44eeaf75aa021b Add loggers and error handling in ChartEasy Web ChartEasy v1.7.14 Deployment https://status.theoriamedical.com/incident/568433 Sat, 17 May 2025 06:50:00 -0000 https://status.theoriamedical.com/incident/568433#7f95e3cdf6126c72d29039cee06ca3740b4a9d6a7a2d06747b44eeaf75aa021b Add loggers and error handling in ChartEasy Web ChartEasy v1.7.13 Deployment https://status.theoriamedical.com/incident/565403 Thu, 15 May 2025 07:40:00 -0000 https://status.theoriamedical.com/incident/565403#c0d0484cc80c6735578129e807c3c324744ef4520c02225d96e2593ade5191ae Maintenance completed ChartEasy v1.7.13 Deployment https://status.theoriamedical.com/incident/565403 Thu, 15 May 2025 07:40:00 -0000 https://status.theoriamedical.com/incident/565403#c0d0484cc80c6735578129e807c3c324744ef4520c02225d96e2593ade5191ae Maintenance completed ChartEasy v1.7.13 Deployment https://status.theoriamedical.com/incident/565403 Thu, 15 May 2025 06:40:53 -0000 https://status.theoriamedical.com/incident/565403#762b75408bed421f00ae899794ada09be527677566282c412e573b112017adf8 Redirect Canadian Address Providers to Webcam Proofing Instead of Standard Identity Flow, To update the data to be rendered for Medications in UI instead of rxCuiDesc update it to dispensableDrugDesc, Identity Proofing > To display actual error messages when trying to verify ChartEasy v1.7.13 Deployment https://status.theoriamedical.com/incident/565403 Thu, 15 May 2025 06:40:53 -0000 https://status.theoriamedical.com/incident/565403#762b75408bed421f00ae899794ada09be527677566282c412e573b112017adf8 Redirect Canadian Address Providers to Webcam Proofing Instead of Standard Identity Flow, To update the data to be rendered for Medications in UI instead of rxCuiDesc update it to dispensableDrugDesc, Identity Proofing > To display actual error messages when trying to verify ChartEasy v1.7.12 Deployment https://status.theoriamedical.com/incident/558551 Thu, 08 May 2025 07:50:33 -0000 https://status.theoriamedical.com/incident/558551#cdc1d5c2b05a1b180584c98732958c9e1b036e51ca75b956e39b4e835223503d Maintenance completed ChartEasy v1.7.12 Deployment https://status.theoriamedical.com/incident/558551 Thu, 08 May 2025 07:50:33 -0000 https://status.theoriamedical.com/incident/558551#cdc1d5c2b05a1b180584c98732958c9e1b036e51ca75b956e39b4e835223503d Maintenance completed ChartEasy v1.7.12 Deployment https://status.theoriamedical.com/incident/558551 Thu, 08 May 2025 06:50:33 -0000 https://status.theoriamedical.com/incident/558551#3217831495e7db5dda3d7025a7b7b0350d32c2c894a5e44b0cf09105331219f0 Identify OTC Meds from Med Source, Develop API Endpoint for Scheduling Acute Visits in ChatEasy and Partner Portal, Sync PCC Patients > To set `US` as default country code instead of Unknown, Exclude App Admins from Delete Encounter Limit Validator ChartEasy v1.7.12 Deployment https://status.theoriamedical.com/incident/558551 Thu, 08 May 2025 06:50:33 -0000 https://status.theoriamedical.com/incident/558551#3217831495e7db5dda3d7025a7b7b0350d32c2c894a5e44b0cf09105331219f0 Identify OTC Meds from Med Source, Develop API Endpoint for Scheduling Acute Visits in ChatEasy and Partner Portal, Sync PCC Patients > To set `US` as default country code instead of Unknown, Exclude App Admins from Delete Encounter Limit Validator ChartEasy v1.7.11 Deployment https://status.theoriamedical.com/incident/555313 Fri, 02 May 2025 06:40:00 -0000 https://status.theoriamedical.com/incident/555313#8bde769d53df4ad180faf3ae01dc716d4a189be782c9608819abedb6f17b0551 Maintenance completed ChartEasy v1.7.11 Deployment https://status.theoriamedical.com/incident/555313 Fri, 02 May 2025 06:40:00 -0000 https://status.theoriamedical.com/incident/555313#8bde769d53df4ad180faf3ae01dc716d4a189be782c9608819abedb6f17b0551 Maintenance completed ChartEasy v1.7.11 Deployment https://status.theoriamedical.com/incident/555313 Fri, 02 May 2025 05:40:00 -0000 https://status.theoriamedical.com/incident/555313#1e3bbe6273bb2c3582eb1add7d06df8136c979f635248accd16641de2cbda07f Pharmacy query has been expanded to also filter using standardized city and standardized state. ChartEasy v1.7.11 Deployment https://status.theoriamedical.com/incident/555313 Fri, 02 May 2025 05:40:00 -0000 https://status.theoriamedical.com/incident/555313#1e3bbe6273bb2c3582eb1add7d06df8136c979f635248accd16641de2cbda07f Pharmacy query has been expanded to also filter using standardized city and standardized state. ChartEasy v1.7.10 Deployment https://status.theoriamedical.com/incident/554856 Thu, 01 May 2025 08:17:26 -0000 https://status.theoriamedical.com/incident/554856#6e8538b25578c83aa3c25deb7647766190acee0c4b669b00993c60a9a57c16b3 Maintenance completed ChartEasy v1.7.10 Deployment https://status.theoriamedical.com/incident/554856 Thu, 01 May 2025 08:17:26 -0000 https://status.theoriamedical.com/incident/554856#6e8538b25578c83aa3c25deb7647766190acee0c4b669b00993c60a9a57c16b3 Maintenance completed ChartEasy v1.7.10 Deployment https://status.theoriamedical.com/incident/554856 Thu, 01 May 2025 07:17:26 -0000 https://status.theoriamedical.com/incident/554856#e26db1c8e4b05ad2bfd9ec8ceb1a45d81bc8f954346b2183c537a604022eddb2 E-Prescribe voiding of prescription Facility being remove during update prescriber Invalid dosageNotes and sig defaults ChartEasy v1.7.10 Deployment https://status.theoriamedical.com/incident/554856 Thu, 01 May 2025 07:17:26 -0000 https://status.theoriamedical.com/incident/554856#e26db1c8e4b05ad2bfd9ec8ceb1a45d81bc8f954346b2183c537a604022eddb2 E-Prescribe voiding of prescription Facility being remove during update prescriber Invalid dosageNotes and sig defaults ChartEasy v1.7.0 Deployment https://status.theoriamedical.com/incident/541477 Tue, 08 Apr 2025 06:00:11 -0000 https://status.theoriamedical.com/incident/541477#33fea05265ac91ace486ed7e47189b3f61722541e99c4f7d05b6277ac4d05afd Maintenance completed ChartEasy v1.7.0 Deployment https://status.theoriamedical.com/incident/541477 Tue, 08 Apr 2025 06:00:11 -0000 https://status.theoriamedical.com/incident/541477#33fea05265ac91ace486ed7e47189b3f61722541e99c4f7d05b6277ac4d05afd Maintenance completed ChartEasy v1.7.0 Deployment https://status.theoriamedical.com/incident/541477 Tue, 08 Apr 2025 06:00:11 -0000 https://status.theoriamedical.com/incident/541477#33fea05265ac91ace486ed7e47189b3f61722541e99c4f7d05b6277ac4d05afd Maintenance completed ChartEasy v1.7.0 Deployment https://status.theoriamedical.com/incident/541477 Tue, 08 Apr 2025 05:00:11 -0000 https://status.theoriamedical.com/incident/541477#5591d267fa46a75720f0f7ad9772f071a181933d195979e007d3fc4edca5a295 ERX Deployment ChartEasy v1.7.0 Deployment https://status.theoriamedical.com/incident/541477 Tue, 08 Apr 2025 05:00:11 -0000 https://status.theoriamedical.com/incident/541477#5591d267fa46a75720f0f7ad9772f071a181933d195979e007d3fc4edca5a295 ERX Deployment ChartEasy v1.7.0 Deployment https://status.theoriamedical.com/incident/541477 Tue, 08 Apr 2025 05:00:11 -0000 https://status.theoriamedical.com/incident/541477#5591d267fa46a75720f0f7ad9772f071a181933d195979e007d3fc4edca5a295 ERX Deployment TM Admin v1.3.32 Deployment https://status.theoriamedical.com/incident/536327 Sat, 29 Mar 2025 04:30:24 -0000 https://status.theoriamedical.com/incident/536327#ed680797b68768127c9659deb7d699c653da5b2ba85e37d5a561a53a6bec903e Maintenance completed TM Admin v1.3.32 Deployment https://status.theoriamedical.com/incident/536327 Sat, 29 Mar 2025 04:00:24 -0000 https://status.theoriamedical.com/incident/536327#9a266b7c3dd5677fa3cd295091eadcd56deb3531e2f199e534c75285b97c0099 - [ENHANCEMENT] License Indicator > Medical and DEA ChartEasy v1.6.23 Deployment https://status.theoriamedical.com/incident/535843 Fri, 28 Mar 2025 05:45:14 -0000 https://status.theoriamedical.com/incident/535843#c60d99b2d1f990db6168102dad0a19d54a9d909407a8da2d736c10d0a620eb1f Maintenance completed ChartEasy v1.6.23 Deployment https://status.theoriamedical.com/incident/535843 Fri, 28 Mar 2025 05:45:14 -0000 https://status.theoriamedical.com/incident/535843#c60d99b2d1f990db6168102dad0a19d54a9d909407a8da2d736c10d0a620eb1f Maintenance completed ChartEasy v1.6.23 Deployment https://status.theoriamedical.com/incident/535843 Fri, 28 Mar 2025 05:15:14 -0000 https://status.theoriamedical.com/incident/535843#81a3a3ab655a6e52219b478d3534b1d914bed9811e07df9f8c1669a3a30a6375 - [ICD10 Code Search] Improve Performance of Searches - [WEB] RPM Billing > Cannot Proceed with Signing - [SERVER] RXNT > Adding the rXNorm with the same RXNormCode value - [SERVER] Add Date Range Parameters for Pull Progress Notes From Pcc Job - [WEB] Reports > Open Encounters | To add auditing encounters in the report ChartEasy v1.6.23 Deployment https://status.theoriamedical.com/incident/535843 Fri, 28 Mar 2025 05:15:14 -0000 https://status.theoriamedical.com/incident/535843#81a3a3ab655a6e52219b478d3534b1d914bed9811e07df9f8c1669a3a30a6375 - [ICD10 Code Search] Improve Performance of Searches - [WEB] RPM Billing > Cannot Proceed with Signing - [SERVER] RXNT > Adding the rXNorm with the same RXNormCode value - [SERVER] Add Date Range Parameters for Pull Progress Notes From Pcc Job - [WEB] Reports > Open Encounters | To add auditing encounters in the report ChartEasy v1.6.23 Partial Deployment https://status.theoriamedical.com/incident/534798 Wed, 26 Mar 2025 09:30:08 -0000 https://status.theoriamedical.com/incident/534798#fc73f3b7a4a830408b7d80da481bd2ae3393f671e51c19f68c21fa618181c1f8 Maintenance completed ChartEasy v1.6.23 Partial Deployment https://status.theoriamedical.com/incident/534798 Wed, 26 Mar 2025 09:30:08 -0000 https://status.theoriamedical.com/incident/534798#fc73f3b7a4a830408b7d80da481bd2ae3393f671e51c19f68c21fa618181c1f8 Maintenance completed ChartEasy v1.6.23 Partial Deployment https://status.theoriamedical.com/incident/534798 Wed, 26 Mar 2025 09:00:08 -0000 https://status.theoriamedical.com/incident/534798#328c0bae25268cb7e2185eb8aa311b531b7ed8d93684813d77c5bf39c02ef6cb - [WEB][BUG] CCM > Unable to Bill CCM Time Log - [WEB] APCM > Allow Care Plan Submission for Patient not in the Facility ChartEasy v1.6.23 Partial Deployment https://status.theoriamedical.com/incident/534798 Wed, 26 Mar 2025 09:00:08 -0000 https://status.theoriamedical.com/incident/534798#328c0bae25268cb7e2185eb8aa311b531b7ed8d93684813d77c5bf39c02ef6cb - [WEB][BUG] CCM > Unable to Bill CCM Time Log - [WEB] APCM > Allow Care Plan Submission for Patient not in the Facility ChartEasy v1.6.22 Deployment https://status.theoriamedical.com/incident/529953 Tue, 18 Mar 2025 05:45:01 -0000 https://status.theoriamedical.com/incident/529953#e2454c18b823732e00ed974ad6be486ef4362cccbafcbb4a0d1cc2340f239b2a Maintenance completed ChartEasy v1.6.22 Deployment https://status.theoriamedical.com/incident/529953 Tue, 18 Mar 2025 05:45:01 -0000 https://status.theoriamedical.com/incident/529953#e2454c18b823732e00ed974ad6be486ef4362cccbafcbb4a0d1cc2340f239b2a Maintenance completed ChartEasy v1.6.22 Deployment https://status.theoriamedical.com/incident/529953 Tue, 18 Mar 2025 05:15:01 -0000 https://status.theoriamedical.com/incident/529953#1fac56bfc0b58742e0ea87980db844f2c659fee08e3116a143dafbbca6712ff6 - [SERVER] Encounter Audit > To align timing for the Encounter Audit Webhook and signEncounter Workflow - [WEB] Encounter > Improve error message display for signed encounters not pushing to PCC - [WEB] Flagged Vitals > Update Range of Vital Trigger - [WEB] Onboarding Facility > Calendar Check Exception - [WEB] A/P Tab Similarity Checker > Last 3 Recent Notes - [WEB] HPI Tab Similarity Checker > Last 3 Recent Notes - [WEB] Update "ChartEasy Support" Link - [Adhoc] Encounter > Re-allow provider to access delete encounters - [SERVER] eCW > Blank Error Visit Type - [WEB] APCM > Adding of Addendum - [WEB][BUG] Telemed - Fall Assessment issues - [Adhoc] To add HCC codes and display in the Recapture Page ChartEasy v1.6.22 Deployment https://status.theoriamedical.com/incident/529953 Tue, 18 Mar 2025 05:15:01 -0000 https://status.theoriamedical.com/incident/529953#1fac56bfc0b58742e0ea87980db844f2c659fee08e3116a143dafbbca6712ff6 - [SERVER] Encounter Audit > To align timing for the Encounter Audit Webhook and signEncounter Workflow - [WEB] Encounter > Improve error message display for signed encounters not pushing to PCC - [WEB] Flagged Vitals > Update Range of Vital Trigger - [WEB] Onboarding Facility > Calendar Check Exception - [WEB] A/P Tab Similarity Checker > Last 3 Recent Notes - [WEB] HPI Tab Similarity Checker > Last 3 Recent Notes - [WEB] Update "ChartEasy Support" Link - [Adhoc] Encounter > Re-allow provider to access delete encounters - [SERVER] eCW > Blank Error Visit Type - [WEB] APCM > Adding of Addendum - [WEB][BUG] Telemed - Fall Assessment issues - [Adhoc] To add HCC codes and display in the Recapture Page ChartEasy v1.6.21 - Hotfix Deployment https://status.theoriamedical.com/incident/524723 Sat, 08 Mar 2025 08:15:22 -0000 https://status.theoriamedical.com/incident/524723#f9e69b74b9f3095562ce1458a2dde4dc93ed0a529aac88a7b544d2a91f68bee3 Maintenance completed ChartEasy v1.6.21 - Hotfix Deployment https://status.theoriamedical.com/incident/524723 Sat, 08 Mar 2025 08:15:22 -0000 https://status.theoriamedical.com/incident/524723#f9e69b74b9f3095562ce1458a2dde4dc93ed0a529aac88a7b544d2a91f68bee3 Maintenance completed ChartEasy v1.6.21 - Hotfix Deployment https://status.theoriamedical.com/incident/524723 Sat, 08 Mar 2025 08:15:22 -0000 https://status.theoriamedical.com/incident/524723#f9e69b74b9f3095562ce1458a2dde4dc93ed0a529aac88a7b544d2a91f68bee3 Maintenance completed ChartEasy v1.6.21 - Hotfix Deployment https://status.theoriamedical.com/incident/524723 Sat, 08 Mar 2025 08:00:22 -0000 https://status.theoriamedical.com/incident/524723#7c92cfa609b49d867add0a8f8dc4c60ae474f500144000aeab6d3a00d438ebfc - RPM Vitals feature flags ChartEasy v1.6.21 - Hotfix Deployment https://status.theoriamedical.com/incident/524723 Sat, 08 Mar 2025 08:00:22 -0000 https://status.theoriamedical.com/incident/524723#7c92cfa609b49d867add0a8f8dc4c60ae474f500144000aeab6d3a00d438ebfc - RPM Vitals feature flags ChartEasy v1.6.21 - Hotfix Deployment https://status.theoriamedical.com/incident/524723 Sat, 08 Mar 2025 08:00:22 -0000 https://status.theoriamedical.com/incident/524723#7c92cfa609b49d867add0a8f8dc4c60ae474f500144000aeab6d3a00d438ebfc - RPM Vitals feature flags ChartEasy v1.6.21 - Hotfix Deployment https://status.theoriamedical.com/incident/523075 Wed, 05 Mar 2025 11:50:30 -0000 https://status.theoriamedical.com/incident/523075#aa59f4a25a056ae01bf48e031707e3ea9be6b898fcf292de4a3d2b52aefe07d6 Maintenance completed ChartEasy v1.6.21 - Hotfix Deployment https://status.theoriamedical.com/incident/523075 Wed, 05 Mar 2025 11:50:30 -0000 https://status.theoriamedical.com/incident/523075#aa59f4a25a056ae01bf48e031707e3ea9be6b898fcf292de4a3d2b52aefe07d6 Maintenance completed ChartEasy v1.6.21 - Hotfix Deployment https://status.theoriamedical.com/incident/523075 Wed, 05 Mar 2025 11:40:30 -0000 https://status.theoriamedical.com/incident/523075#daec9221cdbe12639bb1d6baa10faf1384f5f71be406dbb3cefe1df5b69bc11d Wound Care Visit > Remove Similarity Checker ChartEasy v1.6.21 - Hotfix Deployment https://status.theoriamedical.com/incident/523075 Wed, 05 Mar 2025 11:40:30 -0000 https://status.theoriamedical.com/incident/523075#daec9221cdbe12639bb1d6baa10faf1384f5f71be406dbb3cefe1df5b69bc11d Wound Care Visit > Remove Similarity Checker ChartEasy v1.6.21 Deployment https://status.theoriamedical.com/incident/520407 Fri, 28 Feb 2025 09:30:58 -0000 https://status.theoriamedical.com/incident/520407#c6888e3ac066fae8ffd6da306c9abe96f8120109d409704b8b90f4da22f8896c Maintenance completed ChartEasy v1.6.21 Deployment https://status.theoriamedical.com/incident/520407 Fri, 28 Feb 2025 09:30:58 -0000 https://status.theoriamedical.com/incident/520407#c6888e3ac066fae8ffd6da306c9abe96f8120109d409704b8b90f4da22f8896c Maintenance completed ChartEasy v1.6.21 Deployment https://status.theoriamedical.com/incident/520407 Fri, 28 Feb 2025 09:00:58 -0000 https://status.theoriamedical.com/incident/520407#931ccbb4eac19f28d5f0ab7aaac258266f5bb9eb9003d9974b48dec90e4813bc - CCM Dashboard & Widget - RPM Flagged Vitals transition to RPM Vitals - RPM Flagged Vitals > View and Download - RPM Billing > ecW Message - RPM Flagged Vitals filter issues - HPI Tab > Hardblock & Softblock Adjustments for Similarity Checkers - A/P Tab > Hardblock & Softblock Adjustments for Similarity Checkers - eCW Adjustment > Adjust gap between sending ADT and SIU ChartEasy v1.6.21 Deployment https://status.theoriamedical.com/incident/520407 Fri, 28 Feb 2025 09:00:58 -0000 https://status.theoriamedical.com/incident/520407#931ccbb4eac19f28d5f0ab7aaac258266f5bb9eb9003d9974b48dec90e4813bc - CCM Dashboard & Widget - RPM Flagged Vitals transition to RPM Vitals - RPM Flagged Vitals > View and Download - RPM Billing > ecW Message - RPM Flagged Vitals filter issues - HPI Tab > Hardblock & Softblock Adjustments for Similarity Checkers - A/P Tab > Hardblock & Softblock Adjustments for Similarity Checkers - eCW Adjustment > Adjust gap between sending ADT and SIU ChartEasy v1.6.20 Deployment https://status.theoriamedical.com/incident/519831 Thu, 27 Feb 2025 09:15:38 -0000 https://status.theoriamedical.com/incident/519831#b2a123743ad4b120bf63f4fe4b9ef1baf24527a0fe34dccac741bbcdc49bd65f Maintenance completed ChartEasy v1.6.20 Deployment https://status.theoriamedical.com/incident/519831 Thu, 27 Feb 2025 09:15:38 -0000 https://status.theoriamedical.com/incident/519831#b2a123743ad4b120bf63f4fe4b9ef1baf24527a0fe34dccac741bbcdc49bd65f Maintenance completed ChartEasy v1.6.20 Deployment https://status.theoriamedical.com/incident/519831 Thu, 27 Feb 2025 08:45:38 -0000 https://status.theoriamedical.com/incident/519831#283bfb5f2df7b90f4fb7853a82d51cd83c8361437ad5243cc6659054c10fe5f8 - CCM -> Complexity filters do not properly filter based on selected complexity status - [ENCOUNTER PREVIEW] Multiple request issue - [Adhoc] For Investigation > Logs yesterday are still showing today - [SERVER] Jobs | Automated Daily Tagging and Generation of Report for ACO Eligible Patients - [SERVER] Sync Facilities from TM Admin > Need to add `IsActive` field ChartEasy v1.6.20 Deployment https://status.theoriamedical.com/incident/519831 Thu, 27 Feb 2025 08:45:38 -0000 https://status.theoriamedical.com/incident/519831#283bfb5f2df7b90f4fb7853a82d51cd83c8361437ad5243cc6659054c10fe5f8 - CCM -> Complexity filters do not properly filter based on selected complexity status - [ENCOUNTER PREVIEW] Multiple request issue - [Adhoc] For Investigation > Logs yesterday are still showing today - [SERVER] Jobs | Automated Daily Tagging and Generation of Report for ACO Eligible Patients - [SERVER] Sync Facilities from TM Admin > Need to add `IsActive` field ChartEasy v1.6.19 Deployment https://status.theoriamedical.com/incident/516616 Fri, 21 Feb 2025 08:45:10 -0000 https://status.theoriamedical.com/incident/516616#e16f31247229b4123cfcfae5975289e48459f538d5ffe53a52ea564c09f53495 Maintenance completed ChartEasy v1.6.19 Deployment https://status.theoriamedical.com/incident/516616 Fri, 21 Feb 2025 08:45:10 -0000 https://status.theoriamedical.com/incident/516616#e16f31247229b4123cfcfae5975289e48459f538d5ffe53a52ea564c09f53495 Maintenance completed ChartEasy v1.6.19 Deployment https://status.theoriamedical.com/incident/516616 Fri, 21 Feb 2025 08:45:10 -0000 https://status.theoriamedical.com/incident/516616#e16f31247229b4123cfcfae5975289e48459f538d5ffe53a52ea564c09f53495 Maintenance completed ChartEasy v1.6.19 Deployment https://status.theoriamedical.com/incident/516616 Fri, 21 Feb 2025 07:45:10 -0000 https://status.theoriamedical.com/incident/516616#ef564187dda040352b2d4dfe78257bc7f62cb463e403e2acf16e9326ee2dbf2e - HHC > Use Facility Contact Info for HHC Certificate - Auto log out a user when deactivated - Logging Improvements - A/S > To remove `Hospice` patients from the Autoscheduling - SDOH Survey > Prompt survey schedule to update once every day - Job > Reset Declined or Pended ACO Status ChartEasy v1.6.19 Deployment https://status.theoriamedical.com/incident/516616 Fri, 21 Feb 2025 07:45:10 -0000 https://status.theoriamedical.com/incident/516616#ef564187dda040352b2d4dfe78257bc7f62cb463e403e2acf16e9326ee2dbf2e - HHC > Use Facility Contact Info for HHC Certificate - Auto log out a user when deactivated - Logging Improvements - A/S > To remove `Hospice` patients from the Autoscheduling - SDOH Survey > Prompt survey schedule to update once every day - Job > Reset Declined or Pended ACO Status ChartEasy v1.6.19 Deployment https://status.theoriamedical.com/incident/516616 Fri, 21 Feb 2025 07:45:10 -0000 https://status.theoriamedical.com/incident/516616#ef564187dda040352b2d4dfe78257bc7f62cb463e403e2acf16e9326ee2dbf2e - HHC > Use Facility Contact Info for HHC Certificate - Auto log out a user when deactivated - Logging Improvements - A/S > To remove `Hospice` patients from the Autoscheduling - SDOH Survey > Prompt survey schedule to update once every day - Job > Reset Declined or Pended ACO Status Server Maintenance https://status.theoriamedical.com/incident/509393 Sat, 08 Feb 2025 07:00:00 -0000 https://status.theoriamedical.com/incident/509393#7531cfe1edb1f2d7a78a0045da20fd8ac19253cd1e88551fb2f7f496796da320 Maintenance completed Server Maintenance https://status.theoriamedical.com/incident/509393 Sat, 08 Feb 2025 07:00:00 -0000 https://status.theoriamedical.com/incident/509393#7531cfe1edb1f2d7a78a0045da20fd8ac19253cd1e88551fb2f7f496796da320 Maintenance completed Server Maintenance https://status.theoriamedical.com/incident/509393 Sat, 08 Feb 2025 07:00:00 -0000 https://status.theoriamedical.com/incident/509393#7531cfe1edb1f2d7a78a0045da20fd8ac19253cd1e88551fb2f7f496796da320 Maintenance completed Server Maintenance https://status.theoriamedical.com/incident/509393 Sat, 08 Feb 2025 07:00:00 -0000 https://status.theoriamedical.com/incident/509393#7531cfe1edb1f2d7a78a0045da20fd8ac19253cd1e88551fb2f7f496796da320 Maintenance completed Server Maintenance https://status.theoriamedical.com/incident/509393 Sat, 08 Feb 2025 07:00:00 -0000 https://status.theoriamedical.com/incident/509393#7531cfe1edb1f2d7a78a0045da20fd8ac19253cd1e88551fb2f7f496796da320 Maintenance completed Server Maintenance https://status.theoriamedical.com/incident/509393 Sat, 08 Feb 2025 07:00:00 -0000 https://status.theoriamedical.com/incident/509393#7531cfe1edb1f2d7a78a0045da20fd8ac19253cd1e88551fb2f7f496796da320 Maintenance completed Server Maintenance https://status.theoriamedical.com/incident/509393 Sat, 08 Feb 2025 07:00:00 -0000 https://status.theoriamedical.com/incident/509393#7531cfe1edb1f2d7a78a0045da20fd8ac19253cd1e88551fb2f7f496796da320 Maintenance completed Server Maintenance https://status.theoriamedical.com/incident/509393 Sat, 08 Feb 2025 07:00:00 -0000 https://status.theoriamedical.com/incident/509393#7531cfe1edb1f2d7a78a0045da20fd8ac19253cd1e88551fb2f7f496796da320 Maintenance completed Server Maintenance https://status.theoriamedical.com/incident/509393 Sat, 08 Feb 2025 07:00:00 -0000 https://status.theoriamedical.com/incident/509393#7531cfe1edb1f2d7a78a0045da20fd8ac19253cd1e88551fb2f7f496796da320 Maintenance completed Server Maintenance https://status.theoriamedical.com/incident/509393 Sat, 08 Feb 2025 06:00:00 -0000 https://status.theoriamedical.com/incident/509393#e8bb996e584a835806a83bdb2b501296a513619f31c8a1a1856750126876362b - Upgrade MongoDB version from 5.0 to 6.0 - Install Redis Sentinel for high availability Server Maintenance https://status.theoriamedical.com/incident/509393 Sat, 08 Feb 2025 06:00:00 -0000 https://status.theoriamedical.com/incident/509393#e8bb996e584a835806a83bdb2b501296a513619f31c8a1a1856750126876362b - Upgrade MongoDB version from 5.0 to 6.0 - Install Redis Sentinel for high availability Server Maintenance https://status.theoriamedical.com/incident/509393 Sat, 08 Feb 2025 06:00:00 -0000 https://status.theoriamedical.com/incident/509393#e8bb996e584a835806a83bdb2b501296a513619f31c8a1a1856750126876362b - Upgrade MongoDB version from 5.0 to 6.0 - Install Redis Sentinel for high availability Server Maintenance https://status.theoriamedical.com/incident/509393 Sat, 08 Feb 2025 06:00:00 -0000 https://status.theoriamedical.com/incident/509393#e8bb996e584a835806a83bdb2b501296a513619f31c8a1a1856750126876362b - Upgrade MongoDB version from 5.0 to 6.0 - Install Redis Sentinel for high availability Server Maintenance https://status.theoriamedical.com/incident/509393 Sat, 08 Feb 2025 06:00:00 -0000 https://status.theoriamedical.com/incident/509393#e8bb996e584a835806a83bdb2b501296a513619f31c8a1a1856750126876362b - Upgrade MongoDB version from 5.0 to 6.0 - Install Redis Sentinel for high availability Server Maintenance https://status.theoriamedical.com/incident/509393 Sat, 08 Feb 2025 06:00:00 -0000 https://status.theoriamedical.com/incident/509393#e8bb996e584a835806a83bdb2b501296a513619f31c8a1a1856750126876362b - Upgrade MongoDB version from 5.0 to 6.0 - Install Redis Sentinel for high availability Server Maintenance https://status.theoriamedical.com/incident/509393 Sat, 08 Feb 2025 06:00:00 -0000 https://status.theoriamedical.com/incident/509393#e8bb996e584a835806a83bdb2b501296a513619f31c8a1a1856750126876362b - Upgrade MongoDB version from 5.0 to 6.0 - Install Redis Sentinel for high availability Server Maintenance https://status.theoriamedical.com/incident/509393 Sat, 08 Feb 2025 06:00:00 -0000 https://status.theoriamedical.com/incident/509393#e8bb996e584a835806a83bdb2b501296a513619f31c8a1a1856750126876362b - Upgrade MongoDB version from 5.0 to 6.0 - Install Redis Sentinel for high availability Server Maintenance https://status.theoriamedical.com/incident/509393 Sat, 08 Feb 2025 06:00:00 -0000 https://status.theoriamedical.com/incident/509393#e8bb996e584a835806a83bdb2b501296a513619f31c8a1a1856750126876362b - Upgrade MongoDB version from 5.0 to 6.0 - Install Redis Sentinel for high availability ChartEasy v1.6.17 Deployment https://status.theoriamedical.com/incident/508124 Thu, 06 Feb 2025 08:00:12 -0000 https://status.theoriamedical.com/incident/508124#f403474e3b46403390b385db99b06cbc86c50b6a97e79b9efc810d84b0921b39 Maintenance completed ChartEasy v1.6.17 Deployment https://status.theoriamedical.com/incident/508124 Thu, 06 Feb 2025 08:00:12 -0000 https://status.theoriamedical.com/incident/508124#f403474e3b46403390b385db99b06cbc86c50b6a97e79b9efc810d84b0921b39 Maintenance completed ChartEasy v1.6.17 Deployment https://status.theoriamedical.com/incident/508124 Thu, 06 Feb 2025 07:00:12 -0000 https://status.theoriamedical.com/incident/508124#90789b17d8d24f35346ed7a86026d2324a2338db7530bc4b19915ba98159b386 - Medical Documents Page > Email formatting affects the layout - Diagnostic Result > Missing initial values when editing results. - Encounter > To not set signedDate when encounter is submitted for auditing ChartEasy v1.6.17 Deployment https://status.theoriamedical.com/incident/508124 Thu, 06 Feb 2025 07:00:12 -0000 https://status.theoriamedical.com/incident/508124#90789b17d8d24f35346ed7a86026d2324a2338db7530bc4b19915ba98159b386 - Medical Documents Page > Email formatting affects the layout - Diagnostic Result > Missing initial values when editing results. - Encounter > To not set signedDate when encounter is submitted for auditing ChartEasy v1.6.16 Deployment https://status.theoriamedical.com/incident/505412 Sat, 01 Feb 2025 07:00:08 -0000 https://status.theoriamedical.com/incident/505412#abf7bf77f21b9d0dd7d28192132e5d33c99e46264300d94f45ea458b9f22fb47 Maintenance completed ChartEasy v1.6.16 Deployment https://status.theoriamedical.com/incident/505412 Sat, 01 Feb 2025 07:00:08 -0000 https://status.theoriamedical.com/incident/505412#abf7bf77f21b9d0dd7d28192132e5d33c99e46264300d94f45ea458b9f22fb47 Maintenance completed ChartEasy v1.6.16 Deployment https://status.theoriamedical.com/incident/505412 Sat, 01 Feb 2025 06:00:08 -0000 https://status.theoriamedical.com/incident/505412#5f8460ac2aee262511fb9934aa1789226b825f0c1cf4fa9daa64b8c373ba62c9 - Chat <> Chart Integration > Implement Facility Access - DSI Pages > Make Page Editable & Extraction of Data - Allow Auth Representative to download CCDA and PDF ChartEasy v1.6.16 Deployment https://status.theoriamedical.com/incident/505412 Sat, 01 Feb 2025 06:00:08 -0000 https://status.theoriamedical.com/incident/505412#5f8460ac2aee262511fb9934aa1789226b825f0c1cf4fa9daa64b8c373ba62c9 - Chat <> Chart Integration > Implement Facility Access - DSI Pages > Make Page Editable & Extraction of Data - Allow Auth Representative to download CCDA and PDF ChartEasy v1.6.15 Deployment https://status.theoriamedical.com/incident/500504 Thu, 23 Jan 2025 09:30:05 -0000 https://status.theoriamedical.com/incident/500504#2ff72903ba173d50631ee1a2101657b5033f7a7827c0b387c6442502e108c4f1 Maintenance completed ChartEasy v1.6.15 Deployment https://status.theoriamedical.com/incident/500504 Thu, 23 Jan 2025 09:30:05 -0000 https://status.theoriamedical.com/incident/500504#2ff72903ba173d50631ee1a2101657b5033f7a7827c0b387c6442502e108c4f1 Maintenance completed ChartEasy v1.6.15 Deployment https://status.theoriamedical.com/incident/500504 Thu, 23 Jan 2025 09:30:05 -0000 https://status.theoriamedical.com/incident/500504#2ff72903ba173d50631ee1a2101657b5033f7a7827c0b387c6442502e108c4f1 Maintenance completed ChartEasy v1.6.15 Deployment https://status.theoriamedical.com/incident/500504 Thu, 23 Jan 2025 08:30:05 -0000 https://status.theoriamedical.com/incident/500504#485a16997a0b9ad98a4ec14b2d1d1d48fcdc5509d4f57a5a88912bc820b753c2 - Matrixcare Census Subscriber Feed ChartEasy v1.6.15 Deployment https://status.theoriamedical.com/incident/500504 Thu, 23 Jan 2025 08:30:05 -0000 https://status.theoriamedical.com/incident/500504#485a16997a0b9ad98a4ec14b2d1d1d48fcdc5509d4f57a5a88912bc820b753c2 - Matrixcare Census Subscriber Feed ChartEasy v1.6.15 Deployment https://status.theoriamedical.com/incident/500504 Thu, 23 Jan 2025 08:30:05 -0000 https://status.theoriamedical.com/incident/500504#485a16997a0b9ad98a4ec14b2d1d1d48fcdc5509d4f57a5a88912bc820b753c2 - Matrixcare Census Subscriber Feed Hotifx Deployment - Charteasy v1.6.14 https://status.theoriamedical.com/incident/497023 Thu, 16 Jan 2025 18:45:00 -0000 https://status.theoriamedical.com/incident/497023#3f625e9f01f3b261f3d91ba0cf1b2d04836c0080ca26b12c1069510a7092eda9 Maintenance completed Hotifx Deployment - Charteasy v1.6.14 https://status.theoriamedical.com/incident/497023 Thu, 16 Jan 2025 18:45:00 -0000 https://status.theoriamedical.com/incident/497023#3f625e9f01f3b261f3d91ba0cf1b2d04836c0080ca26b12c1069510a7092eda9 Maintenance completed Hotifx Deployment - Charteasy v1.6.14 https://status.theoriamedical.com/incident/497023 Thu, 16 Jan 2025 18:45:00 -0000 https://status.theoriamedical.com/incident/497023#3f625e9f01f3b261f3d91ba0cf1b2d04836c0080ca26b12c1069510a7092eda9 Maintenance completed Hotifx Deployment - Charteasy v1.6.14 https://status.theoriamedical.com/incident/497023 Thu, 16 Jan 2025 18:15:00 -0000 https://status.theoriamedical.com/incident/497023#e213909f771d7f22dfe3d1f76287cad909fd28fb1d7646c72fc065f418653d03 - Remove Incomplete Assessment - RPM > Unable to open RPM Follow-up encounter due to error Hotifx Deployment - Charteasy v1.6.14 https://status.theoriamedical.com/incident/497023 Thu, 16 Jan 2025 18:15:00 -0000 https://status.theoriamedical.com/incident/497023#e213909f771d7f22dfe3d1f76287cad909fd28fb1d7646c72fc065f418653d03 - Remove Incomplete Assessment - RPM > Unable to open RPM Follow-up encounter due to error Hotifx Deployment - Charteasy v1.6.14 https://status.theoriamedical.com/incident/497023 Thu, 16 Jan 2025 18:15:00 -0000 https://status.theoriamedical.com/incident/497023#e213909f771d7f22dfe3d1f76287cad909fd28fb1d7646c72fc065f418653d03 - Remove Incomplete Assessment - RPM > Unable to open RPM Follow-up encounter due to error ChartEasy v1.6.14 Deployment https://status.theoriamedical.com/incident/497022 Thu, 16 Jan 2025 08:30:00 -0000 https://status.theoriamedical.com/incident/497022#b44d867e8c179832e50095ff7d61eb37c80df4156c1e2ed10c9feccabca3df28 Maintenance completed ChartEasy v1.6.14 Deployment https://status.theoriamedical.com/incident/497022 Thu, 16 Jan 2025 08:30:00 -0000 https://status.theoriamedical.com/incident/497022#b44d867e8c179832e50095ff7d61eb37c80df4156c1e2ed10c9feccabca3df28 Maintenance completed ChartEasy v1.6.14 Deployment https://status.theoriamedical.com/incident/497022 Thu, 16 Jan 2025 08:30:00 -0000 https://status.theoriamedical.com/incident/497022#b44d867e8c179832e50095ff7d61eb37c80df4156c1e2ed10c9feccabca3df28 Maintenance completed ChartEasy v1.6.14 Deployment https://status.theoriamedical.com/incident/497022 Thu, 16 Jan 2025 07:30:00 -0000 https://status.theoriamedical.com/incident/497022#e57f9b1d83554641441e098048461ef206892d2ddfa61bc13396bfc984c718f7 - HPI Tab > Implement Minimum Character Checker - A/P Tab > Implement Char Checker - A/P Tab > Hardblock & Softblock Implementation for Similarity Checkers - HPI Tab > Hardblock & Softblock Implementation for Similarity Checkers - Time Log > Change Time Statement for CCM Care Plans into an Optional Field - Change Tag Color for “Auditing” Status - ICD-10 Search > Encountering error `Failed to generate AI response (Please search again)` - Telehealth Template | Make CCM Enrollment as optional ChartEasy v1.6.14 Deployment https://status.theoriamedical.com/incident/497022 Thu, 16 Jan 2025 07:30:00 -0000 https://status.theoriamedical.com/incident/497022#e57f9b1d83554641441e098048461ef206892d2ddfa61bc13396bfc984c718f7 - HPI Tab > Implement Minimum Character Checker - A/P Tab > Implement Char Checker - A/P Tab > Hardblock & Softblock Implementation for Similarity Checkers - HPI Tab > Hardblock & Softblock Implementation for Similarity Checkers - Time Log > Change Time Statement for CCM Care Plans into an Optional Field - Change Tag Color for “Auditing” Status - ICD-10 Search > Encountering error `Failed to generate AI response (Please search again)` - Telehealth Template | Make CCM Enrollment as optional ChartEasy v1.6.14 Deployment https://status.theoriamedical.com/incident/497022 Thu, 16 Jan 2025 07:30:00 -0000 https://status.theoriamedical.com/incident/497022#e57f9b1d83554641441e098048461ef206892d2ddfa61bc13396bfc984c718f7 - HPI Tab > Implement Minimum Character Checker - A/P Tab > Implement Char Checker - A/P Tab > Hardblock & Softblock Implementation for Similarity Checkers - HPI Tab > Hardblock & Softblock Implementation for Similarity Checkers - Time Log > Change Time Statement for CCM Care Plans into an Optional Field - Change Tag Color for “Auditing” Status - ICD-10 Search > Encountering error `Failed to generate AI response (Please search again)` - Telehealth Template | Make CCM Enrollment as optional ChartEasy v1.6.13 Deployment https://status.theoriamedical.com/incident/489001 Tue, 31 Dec 2024 07:30:39 -0000 https://status.theoriamedical.com/incident/489001#f4190c343b55d4bd143698a17998c619ec5f7d1486b7f59a35a157dd7d771b6b Maintenance completed ChartEasy v1.6.13 Deployment https://status.theoriamedical.com/incident/489001 Tue, 31 Dec 2024 07:30:39 -0000 https://status.theoriamedical.com/incident/489001#f4190c343b55d4bd143698a17998c619ec5f7d1486b7f59a35a157dd7d771b6b Maintenance completed ChartEasy v1.6.13 Deployment https://status.theoriamedical.com/incident/489001 Tue, 31 Dec 2024 07:10:39 -0000 https://status.theoriamedical.com/incident/489001#e431f3e1902bf2549c1a64aca887beeaa3f0e9993d648ec0a08eb72d7a412531 Releasing ONC Certification requirement and hotfixes. ChartEasy v1.6.13 Deployment https://status.theoriamedical.com/incident/489001 Tue, 31 Dec 2024 07:10:39 -0000 https://status.theoriamedical.com/incident/489001#e431f3e1902bf2549c1a64aca887beeaa3f0e9993d648ec0a08eb72d7a412531 Releasing ONC Certification requirement and hotfixes. Hotifx Deployment - Charteasy v1.6.11 https://status.theoriamedical.com/incident/477022 Fri, 13 Dec 2024 07:00:47 -0000 https://status.theoriamedical.com/incident/477022#d68eb458efcd4a98967a1155c328db5004f828d962d98c22dd994f7372991af0 Maintenance completed Hotifx Deployment - Charteasy v1.6.11 https://status.theoriamedical.com/incident/477022 Fri, 13 Dec 2024 06:30:47 -0000 https://status.theoriamedical.com/incident/477022#ba48325a8aee4afe0a8bca9f6d4d668c7481fdd422d9de92664bbec79b5bc972 - Optional chaining for rpmv2 enrolled by in Enroll Patient CCM - PCC OrgUUID in XandarKardian API ChartEasy v1.6.11 Deployment https://status.theoriamedical.com/incident/475785 Wed, 11 Dec 2024 07:00:00 -0000 https://status.theoriamedical.com/incident/475785#d96de3718228d6142e6514e3c5898f89ede9f8d5f85d6dac418068fe81c4d034 Maintenance completed ChartEasy v1.6.11 Deployment https://status.theoriamedical.com/incident/475785 Wed, 11 Dec 2024 07:00:00 -0000 https://status.theoriamedical.com/incident/475785#d96de3718228d6142e6514e3c5898f89ede9f8d5f85d6dac418068fe81c4d034 Maintenance completed ChartEasy v1.6.11 Deployment https://status.theoriamedical.com/incident/475785 Wed, 11 Dec 2024 06:00:00 -0000 https://status.theoriamedical.com/incident/475785#48e5d7888ee4e29466c66fb8e4d7a2ffef2ca02838d32ee9e7f1b4cc0596fc97 - RPM Flagged Vitals - RPM Billing - RPM Validation for CCM Enrolling Providers - ACP Attestation Text - PTO Form - SDOH Survey Prompt every 2 days - ChartEasy v1.6.11 Deployment https://status.theoriamedical.com/incident/475785 Wed, 11 Dec 2024 06:00:00 -0000 https://status.theoriamedical.com/incident/475785#48e5d7888ee4e29466c66fb8e4d7a2ffef2ca02838d32ee9e7f1b4cc0596fc97 - RPM Flagged Vitals - RPM Billing - RPM Validation for CCM Enrolling Providers - ACP Attestation Text - PTO Form - SDOH Survey Prompt every 2 days - ChartEasy v1.6.10 - Deployment https://status.theoriamedical.com/incident/472107 Wed, 04 Dec 2024 07:15:29 -0000 https://status.theoriamedical.com/incident/472107#405f604c8613dca847f26ae4a8f37b2f0e24f79d7cbc1f40343709c83ee93ff7 Maintenance completed ChartEasy v1.6.10 - Deployment https://status.theoriamedical.com/incident/472107 Wed, 04 Dec 2024 07:00:29 -0000 https://status.theoriamedical.com/incident/472107#df1184678484d855b495abf6327b987f262b24fec732937906da65fff3a63c89 - Hotfix for new eCW workflow - AutoSchedule acute followups for significant weight change Server Migration https://status.theoriamedical.com/incident/471239 Tue, 03 Dec 2024 06:00:00 -0000 https://status.theoriamedical.com/incident/471239#00ca6874a0f9a329263b11ba58f84d56ffef445f4084d5b6d89ba343d59fb00e Maintenance completed Server Migration https://status.theoriamedical.com/incident/471239 Tue, 03 Dec 2024 06:00:00 -0000 https://status.theoriamedical.com/incident/471239#00ca6874a0f9a329263b11ba58f84d56ffef445f4084d5b6d89ba343d59fb00e Maintenance completed Server Migration https://status.theoriamedical.com/incident/471239 Tue, 03 Dec 2024 06:00:00 -0000 https://status.theoriamedical.com/incident/471239#00ca6874a0f9a329263b11ba58f84d56ffef445f4084d5b6d89ba343d59fb00e Maintenance completed Server Migration https://status.theoriamedical.com/incident/471239 Tue, 03 Dec 2024 06:00:00 -0000 https://status.theoriamedical.com/incident/471239#00ca6874a0f9a329263b11ba58f84d56ffef445f4084d5b6d89ba343d59fb00e Maintenance completed Server Migration https://status.theoriamedical.com/incident/471239 Tue, 03 Dec 2024 06:00:00 -0000 https://status.theoriamedical.com/incident/471239#00ca6874a0f9a329263b11ba58f84d56ffef445f4084d5b6d89ba343d59fb00e Maintenance completed Server Migration https://status.theoriamedical.com/incident/471239 Tue, 03 Dec 2024 06:00:00 -0000 https://status.theoriamedical.com/incident/471239#00ca6874a0f9a329263b11ba58f84d56ffef445f4084d5b6d89ba343d59fb00e Maintenance completed Server Migration https://status.theoriamedical.com/incident/471239 Tue, 03 Dec 2024 06:00:00 -0000 https://status.theoriamedical.com/incident/471239#00ca6874a0f9a329263b11ba58f84d56ffef445f4084d5b6d89ba343d59fb00e Maintenance completed Server Migration https://status.theoriamedical.com/incident/471239 Tue, 03 Dec 2024 06:00:00 -0000 https://status.theoriamedical.com/incident/471239#00ca6874a0f9a329263b11ba58f84d56ffef445f4084d5b6d89ba343d59fb00e Maintenance completed Server Migration https://status.theoriamedical.com/incident/471239 Tue, 03 Dec 2024 06:00:00 -0000 https://status.theoriamedical.com/incident/471239#00ca6874a0f9a329263b11ba58f84d56ffef445f4084d5b6d89ba343d59fb00e Maintenance completed Server Migration https://status.theoriamedical.com/incident/471239 Tue, 03 Dec 2024 05:00:00 -0000 https://status.theoriamedical.com/incident/471239#20248c69cfb070c986aa4e06248ab173d9e668eb63d29f34d15cba0fcb58cfbe Convert our routing server to a more suitable type to handle high network traffic. This will be a full system downtime for about an hour. We will provide an update if the migration is completed earlier that expected. Server Migration https://status.theoriamedical.com/incident/471239 Tue, 03 Dec 2024 05:00:00 -0000 https://status.theoriamedical.com/incident/471239#20248c69cfb070c986aa4e06248ab173d9e668eb63d29f34d15cba0fcb58cfbe Convert our routing server to a more suitable type to handle high network traffic. This will be a full system downtime for about an hour. We will provide an update if the migration is completed earlier that expected. Server Migration https://status.theoriamedical.com/incident/471239 Tue, 03 Dec 2024 05:00:00 -0000 https://status.theoriamedical.com/incident/471239#20248c69cfb070c986aa4e06248ab173d9e668eb63d29f34d15cba0fcb58cfbe Convert our routing server to a more suitable type to handle high network traffic. This will be a full system downtime for about an hour. We will provide an update if the migration is completed earlier that expected. Server Migration https://status.theoriamedical.com/incident/471239 Tue, 03 Dec 2024 05:00:00 -0000 https://status.theoriamedical.com/incident/471239#20248c69cfb070c986aa4e06248ab173d9e668eb63d29f34d15cba0fcb58cfbe Convert our routing server to a more suitable type to handle high network traffic. This will be a full system downtime for about an hour. We will provide an update if the migration is completed earlier that expected. Server Migration https://status.theoriamedical.com/incident/471239 Tue, 03 Dec 2024 05:00:00 -0000 https://status.theoriamedical.com/incident/471239#20248c69cfb070c986aa4e06248ab173d9e668eb63d29f34d15cba0fcb58cfbe Convert our routing server to a more suitable type to handle high network traffic. This will be a full system downtime for about an hour. We will provide an update if the migration is completed earlier that expected. Server Migration https://status.theoriamedical.com/incident/471239 Tue, 03 Dec 2024 05:00:00 -0000 https://status.theoriamedical.com/incident/471239#20248c69cfb070c986aa4e06248ab173d9e668eb63d29f34d15cba0fcb58cfbe Convert our routing server to a more suitable type to handle high network traffic. This will be a full system downtime for about an hour. We will provide an update if the migration is completed earlier that expected. Server Migration https://status.theoriamedical.com/incident/471239 Tue, 03 Dec 2024 05:00:00 -0000 https://status.theoriamedical.com/incident/471239#20248c69cfb070c986aa4e06248ab173d9e668eb63d29f34d15cba0fcb58cfbe Convert our routing server to a more suitable type to handle high network traffic. This will be a full system downtime for about an hour. We will provide an update if the migration is completed earlier that expected. Server Migration https://status.theoriamedical.com/incident/471239 Tue, 03 Dec 2024 05:00:00 -0000 https://status.theoriamedical.com/incident/471239#20248c69cfb070c986aa4e06248ab173d9e668eb63d29f34d15cba0fcb58cfbe Convert our routing server to a more suitable type to handle high network traffic. This will be a full system downtime for about an hour. We will provide an update if the migration is completed earlier that expected. Server Migration https://status.theoriamedical.com/incident/471239 Tue, 03 Dec 2024 05:00:00 -0000 https://status.theoriamedical.com/incident/471239#20248c69cfb070c986aa4e06248ab173d9e668eb63d29f34d15cba0fcb58cfbe Convert our routing server to a more suitable type to handle high network traffic. This will be a full system downtime for about an hour. We will provide an update if the migration is completed earlier that expected. ChartEasy v1.6.9 - Deployment https://status.theoriamedical.com/incident/470797 Mon, 02 Dec 2024 06:00:29 -0000 https://status.theoriamedical.com/incident/470797#dbac5c7f02ef28271bf1a16c43441a6cec778afdb21534f197c62c2a5aca19eb Maintenance completed ChartEasy v1.6.9 - Deployment https://status.theoriamedical.com/incident/470797 Mon, 02 Dec 2024 06:00:29 -0000 https://status.theoriamedical.com/incident/470797#dbac5c7f02ef28271bf1a16c43441a6cec778afdb21534f197c62c2a5aca19eb Maintenance completed ChartEasy v1.6.9 - Deployment https://status.theoriamedical.com/incident/470797 Mon, 02 Dec 2024 05:30:29 -0000 https://status.theoriamedical.com/incident/470797#a218a24dedd58d7d9279dc950a0c1cd9bfec71bcd7b0301955643924fdb28db8 - New eCW billing workflow with automations - Auto schedule failed booking logs - Bug fix on cancelling acute schedules ChartEasy v1.6.9 - Deployment https://status.theoriamedical.com/incident/470797 Mon, 02 Dec 2024 05:30:29 -0000 https://status.theoriamedical.com/incident/470797#a218a24dedd58d7d9279dc950a0c1cd9bfec71bcd7b0301955643924fdb28db8 - New eCW billing workflow with automations - Auto schedule failed booking logs - Bug fix on cancelling acute schedules TM Admin v1.3.28 - Deployment https://status.theoriamedical.com/incident/468874 Wed, 27 Nov 2024 22:30:00 -0000 https://status.theoriamedical.com/incident/468874#c1d62222290d5920252322760d887ea49805f0db179239be3534fb5e197e7c9d Maintenance completed TM Admin v1.3.28 - Deployment https://status.theoriamedical.com/incident/468874 Wed, 27 Nov 2024 22:00:00 -0000 https://status.theoriamedical.com/incident/468874#99cc9c81145d8cd948800ca1044ad437d1390ddbd3e10637fbf020fbf8a0f9d3 - UI Improvements - Fix Institute account groups ChartEasy v1.6.8 Deployment https://status.theoriamedical.com/incident/468494 Wed, 27 Nov 2024 08:30:35 -0000 https://status.theoriamedical.com/incident/468494#95ac204eb4d15910a7f7c7d8d21884367c94d249056ff71a673fe151e1b4cd46 Maintenance completed ChartEasy v1.6.8 Deployment https://status.theoriamedical.com/incident/468494 Wed, 27 Nov 2024 08:30:35 -0000 https://status.theoriamedical.com/incident/468494#95ac204eb4d15910a7f7c7d8d21884367c94d249056ff71a673fe151e1b4cd46 Maintenance completed ChartEasy v1.6.8 Deployment https://status.theoriamedical.com/incident/468494 Wed, 27 Nov 2024 08:00:35 -0000 https://status.theoriamedical.com/incident/468494#aa95d604d8fd8e031ee83507ed05b70d7d72b2022c3f253141ed20c5b07a0df5 - Do Not Meds To Reduce, Unreviewed Labs, and Diagnostic Results for Hospice, Pace, Optum Patients ChartEasy v1.6.8 Deployment https://status.theoriamedical.com/incident/468494 Wed, 27 Nov 2024 08:00:35 -0000 https://status.theoriamedical.com/incident/468494#aa95d604d8fd8e031ee83507ed05b70d7d72b2022c3f253141ed20c5b07a0df5 - Do Not Meds To Reduce, Unreviewed Labs, and Diagnostic Results for Hospice, Pace, Optum Patients Hotifx Deployment - Charteasy v1.6.7 https://status.theoriamedical.com/incident/467674 Tue, 26 Nov 2024 04:30:00 -0000 https://status.theoriamedical.com/incident/467674#36c7adeadc3e906b077c163812b5d36d231645cf1555e5cf65d295d1d544e111 Maintenance completed Hotifx Deployment - Charteasy v1.6.7 https://status.theoriamedical.com/incident/467674 Tue, 26 Nov 2024 04:00:00 -0000 https://status.theoriamedical.com/incident/467674#67bef1b3656a4b79c3641aeeb22e386d263068bc43d0ce972c829f6558edd651 Provider Schedules - To Add Location Column - Different UI View in Patient Schedule - Inaccurate Pagination on Census Page - Include Patient Schedule and Details - Patient Chart > Lag When Switching from Patient to Next ChartEasy v1.6.6 Deployment https://status.theoriamedical.com/incident/466161 Sat, 23 Nov 2024 07:00:00 -0000 https://status.theoriamedical.com/incident/466161#fb11febb9d42635886882eb1ab803d55fe91a0f6dc6fbd9040f47e8351e181b4 Maintenance completed ChartEasy v1.6.6 Deployment https://status.theoriamedical.com/incident/466161 Sat, 23 Nov 2024 07:00:00 -0000 https://status.theoriamedical.com/incident/466161#fb11febb9d42635886882eb1ab803d55fe91a0f6dc6fbd9040f47e8351e181b4 Maintenance completed ChartEasy v1.6.6 Deployment https://status.theoriamedical.com/incident/466161 Sat, 23 Nov 2024 06:30:00 -0000 https://status.theoriamedical.com/incident/466161#968794977827f4cc253edcd90c17605f68934e198d8899294ffe316ed9cd9b12 - Display Reason for Visit and Sorting Updates for Patient Schedules - Update Access to Download Patient Records for Encounter and Care Plan Notes - RPM XK Slack Alerts for Stratford and Northland - Improve Check-In/Out Performance ChartEasy v1.6.6 Deployment https://status.theoriamedical.com/incident/466161 Sat, 23 Nov 2024 06:30:00 -0000 https://status.theoriamedical.com/incident/466161#968794977827f4cc253edcd90c17605f68934e198d8899294ffe316ed9cd9b12 - Display Reason for Visit and Sorting Updates for Patient Schedules - Update Access to Download Patient Records for Encounter and Care Plan Notes - RPM XK Slack Alerts for Stratford and Northland - Improve Check-In/Out Performance Hotifx Deployment - Charteasy v1.6.5 https://status.theoriamedical.com/incident/464943 Thu, 21 Nov 2024 06:30:00 -0000 https://status.theoriamedical.com/incident/464943#a8b566311b27682b4e93d81e5384aa42424a80fc87603552885c1d0756f1d385 Maintenance completed Hotifx Deployment - Charteasy v1.6.5 https://status.theoriamedical.com/incident/464943 Thu, 21 Nov 2024 06:30:00 -0000 https://status.theoriamedical.com/incident/464943#a8b566311b27682b4e93d81e5384aa42424a80fc87603552885c1d0756f1d385 Maintenance completed Hotifx Deployment - Charteasy v1.6.5 https://status.theoriamedical.com/incident/464943 Thu, 21 Nov 2024 06:00:00 -0000 https://status.theoriamedical.com/incident/464943#313a719581e238df578435cb1b9451efce79ca912bf3669a058191e6f3f6d456 - Disable Previous Encounter Helper banner should appear only on UAT Facilities Hotifx Deployment - Charteasy v1.6.5 https://status.theoriamedical.com/incident/464943 Thu, 21 Nov 2024 06:00:00 -0000 https://status.theoriamedical.com/incident/464943#313a719581e238df578435cb1b9451efce79ca912bf3669a058191e6f3f6d456 - Disable Previous Encounter Helper banner should appear only on UAT Facilities ChartEasy v1.6.5 Deployment https://status.theoriamedical.com/incident/464352 Wed, 20 Nov 2024 04:15:00 -0000 https://status.theoriamedical.com/incident/464352#b320ad2ef24f549ebd9e37d6b1e0ba3512cad0e79cf8efe60e850e69f8c7ad6e Maintenance completed ChartEasy v1.6.5 Deployment https://status.theoriamedical.com/incident/464352 Wed, 20 Nov 2024 04:15:00 -0000 https://status.theoriamedical.com/incident/464352#b320ad2ef24f549ebd9e37d6b1e0ba3512cad0e79cf8efe60e850e69f8c7ad6e Maintenance completed ChartEasy v1.6.5 Deployment https://status.theoriamedical.com/incident/464352 Wed, 20 Nov 2024 04:00:00 -0000 https://status.theoriamedical.com/incident/464352#a8079c0627f32668c15c943b8d98dd8a13e180ab35991bb16e3f662525662de0 - CCM Enrollment in Patient Chart - Disable Previous Encounter Helper for all Providers - Redirect to ACO page after Submitting Completed Form - Add Error Log for DSA API ChartEasy v1.6.5 Deployment https://status.theoriamedical.com/incident/464352 Wed, 20 Nov 2024 04:00:00 -0000 https://status.theoriamedical.com/incident/464352#a8079c0627f32668c15c943b8d98dd8a13e180ab35991bb16e3f662525662de0 - CCM Enrollment in Patient Chart - Disable Previous Encounter Helper for all Providers - Redirect to ACO page after Submitting Completed Form - Add Error Log for DSA API ChartEasy v1.6.4 Deployment https://status.theoriamedical.com/incident/463893 Tue, 19 Nov 2024 05:10:00 -0000 https://status.theoriamedical.com/incident/463893#29c8caf7c149ba52cd7aaee6d0c6acbc7abbf9a752dede5a42206cb84063bf69 Maintenance completed ChartEasy v1.6.4 Deployment https://status.theoriamedical.com/incident/463893 Tue, 19 Nov 2024 05:10:00 -0000 https://status.theoriamedical.com/incident/463893#29c8caf7c149ba52cd7aaee6d0c6acbc7abbf9a752dede5a42206cb84063bf69 Maintenance completed ChartEasy v1.6.4 Deployment https://status.theoriamedical.com/incident/463893 Tue, 19 Nov 2024 04:50:00 -0000 https://status.theoriamedical.com/incident/463893#9f65bac66f517556715b8a984473ea9e57f5f5b7e1188d7650f0b3d9c109c40e Discontinue CCM for Discharged Patients Update Minimum Minutes Required for 99306 Hard Block for MDM ChartEasy v1.6.4 Deployment https://status.theoriamedical.com/incident/463893 Tue, 19 Nov 2024 04:50:00 -0000 https://status.theoriamedical.com/incident/463893#9f65bac66f517556715b8a984473ea9e57f5f5b7e1188d7650f0b3d9c109c40e Discontinue CCM for Discharged Patients Update Minimum Minutes Required for 99306 Hard Block for MDM ChartEasy v1.6.3 - Hotfix Deployment https://status.theoriamedical.com/incident/463288 Mon, 18 Nov 2024 05:30:00 -0000 https://status.theoriamedical.com/incident/463288#58ceb09e4ffc7529f4c2171e8a329e58f4ed4159d7e1721b84e27b8d3cc2371f Maintenance completed ChartEasy v1.6.3 - Hotfix Deployment https://status.theoriamedical.com/incident/463288 Mon, 18 Nov 2024 05:30:00 -0000 https://status.theoriamedical.com/incident/463288#58ceb09e4ffc7529f4c2171e8a329e58f4ed4159d7e1721b84e27b8d3cc2371f Maintenance completed ChartEasy v1.6.3 - Hotfix Deployment https://status.theoriamedical.com/incident/463288 Mon, 18 Nov 2024 05:00:00 -0000 https://status.theoriamedical.com/incident/463288#b46f9ad0dcd79ec2d31ae66db6c6cb2186af00ad0b1aec9554df8837d8448e2f Hotfix for ChartEasy Web SDOH Adjust Check In/Out proximity ChartEasy v1.6.3 - Hotfix Deployment https://status.theoriamedical.com/incident/463288 Mon, 18 Nov 2024 05:00:00 -0000 https://status.theoriamedical.com/incident/463288#b46f9ad0dcd79ec2d31ae66db6c6cb2186af00ad0b1aec9554df8837d8448e2f Hotfix for ChartEasy Web SDOH Adjust Check In/Out proximity