All services are online

Last updated on Sep 05 at 01:54pm EDT

ChartEasy WEB
99.994% uptime
30 days ago
Today
ChartEasy API
99.993% uptime
30 days ago
Today
ChartEasy APP
99.995% uptime
30 days ago
Today
CHATEasy WEB
99.845% uptime
30 days ago
Today
CHATEasy API
99.908% uptime
30 days ago
Today
CHATEasy APP
99.923% uptime
30 days ago
Today
Partner Portal
99.988% uptime
30 days ago
Today
TM Admin
99.988% uptime
30 days ago
Today
Accounts
99.988% uptime
30 days ago
Today
Theoria Institute
99.953% uptime
30 days ago
Today

Previous incidents

Sep 04, 2025

ChartEasy Deployment v1.8.27

Maintenance

Resolved Sep 04 at 01:00am EDT

https://theoriamedical.atlassian.net/browse/COM-237
https://theoriamedical.atlassian.net/browse/PDD-750
https://theoriamedical.atlassian.net/browse/PDD-602
https://theoriamedical.atlassian.net/browse/COM-440
Sep 01, 2025

ChartEasy Deployment v1.8.26

Maintenance

Resolved Sep 01 at 02:30am EDT

https://theoriamedical.atlassian.net/projects/PDD/versions/13875/tab/release-report-all-issues
Aug 30, 2025

ChartEasy v1.8.24 Deployment

Maintenance

Resolved Aug 30 at 02:15am EDT

  • Create New Telemed - Asynchronous Encounter Type
  • Update/Remove Existing Telemed Visit Types & Create New Telemed - Asynchronous Visit Type
  • Prod Issue: Text entered via Dragon dictation is not retained in the "A/P" tab.
  • Update of CCM Patient Profile fields
  • Check for Missing CPT Codes in July 2025 Billing
  • Multi-Provider Assignment Support in CCM Patient's Profile
  • Automate Manual Audit for CPT Codes G0317 and G0318
  • Add BetterStack Heartbeat Monitoring to Scheduled Jobs (per SRE r...
Previous updates