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Last updated on Oct 28 at 04:20pm EDT

ChartEasy WEB
100.000% uptime
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ChartEasy API
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ChartEasy APP
100.000% uptime
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CHATEasy WEB
100.000% uptime
30 days ago
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CHATEasy API
100.000% uptime
30 days ago
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CHATEasy APP
100.000% uptime
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Partner Portal
99.992% uptime
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TM Admin
100.000% uptime
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Accounts
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Theoria Institute
99.918% uptime
30 days ago
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Previous incidents

Oct 28, 2025

ChartEasy v1.9.13 Deployment

Maintenance

Resolved Oct 28 at 04:00am EDT

  • TM-2219 BUG: Auto-Schedule Misses Due to Incorrect Timezone Conversion (UTC to America/Detroit).
  • TM-2722 Update Similarity Checker Threshold and Alert Message for A/P and HPI to 80%
Oct 23, 2025

ChartEasy v1.9.12 Deployment

Maintenance

Resolved Oct 23 at 03:15am EDT

  • AWV | Missing validation when scheduling or creating AWV encounter for patients not tagged as AWV eligible
  • Create Feature Flag for Automated Patient Portal PDF Delivery
  • Implement GraphQL Query for Retrieving All Signed Encounters in Patient Portal
  • Remove Bulk Selection Feature from Patient Management View
  • [ChatEasy] Optimize the UpdateFacility Job Process
  • Signed Encounters Not Properly Credited / Reported in the wRVU Metrics
Oct 22, 2025

ChartEasy v1.9.11 Deployment

Maintenance

Resolved Oct 22 at 02:00am EDT

  • AWV Encounters Failing to Push to Facility EHR (PCC/MatrixCare)
  • [AWV Screenings] Fall Risk Assessment logic error
Previous updates